This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Add or delete users any time you want. Mine never did work and now my passcode quit working as well. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. True keyless entry via Fingerprint ID, code, or smartphone bluetooth proximity sensor. 2019 U-tec Group Inc. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Lever. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. - Fast and hassle-free replacement Service. Remove. Low battery notication via smartphone app. 1 put of 10 times is it successful. Lever. Step 1 You can always (always) write a driver for the zwave portion - it is a published spec/protocol. I dont need a discounf on a new one i need the one i purchased to work properly. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Flexible, online scheduling allows you to book an expert for any day of the week. It is recommended to use the original accessories for best performance and stability. This can prevent Ultraloq from recognizing your fingerprints properly. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. 1 put of 10 times is it successful. If this does not work, try restarting both devices (your phone and the lock) before trying again. Backup mechanical key for emergency override. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. Used to verify your finger and unlock from the outside.Backup Key Hole Open the U-tec App, and select the lock you want to update. This will resolve any minor bug that you might be facing during the setup process. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. Suggestions on the fix? Author: Michael Brown, Executive Editor With Ultraloq Bridge or built-in WiFi, you can access, manage . How can I unlock U-Bolt Pro if battery runs out? Press Ultraloq Button to lock manually. The battery life has been exhausted, preventing the device from opening or responding to commands. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. These errors can almost always be fixed by a quick reset. Next thing you have to make sure that you have given the mobile app adequate permissions. Adjust the lock orientation on the lock.Solution 2. Your input is very much appreciated. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). Enable If you have trouble enrolling one finger, try another. You will receive an email once it's back in stock! If the battery is low, please replace them with brand new ones. Please don't use any Rechargeable Battery. Dust and Water ProtectionBuilt to Withstand Heat and Cold. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Awesome features! 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. Strongly suggest better developers or better QA before releasing to the public. Ultraloq U-Bolt Pro fingerprint stopped working. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. But for me, those are two of the major features I was looking for. You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Normal User can always unlock via fingerprint, code or App. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Or you can also view the webiste directly. Best Prices Today: U-Tec UltraLoq U-Bolt Pro. No response at all. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. It works well. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. New comments cannot be posted and votes cannot be cast. The batteries. Limited by date and hour. You can see a Log of whos entered and exactly when they did I have the Pro WIFI unit - installed in May, 2022. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. Do not use a power drill for installation. Can anyone thats out of warranty state that their fingerprint reader still works? Latch Series. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. It just does nothing. The device must be securely fastened to the door to work correctly. Important Note Make sure that your finger and Fingerprint Reader are clean and dry. So, consider your options and try switching brands. Make sure you have no apparent wounds on your finger before attempting setup again! It recognizes the fingerprint around 0.5 seconds. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: No bridge, it has WiFi built in. Step 4. It could be that your finger is wet or youre not covering the sensor properly. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. Step 3 Make sure the lock is in Factory Default Mode. The Ultraloq U-Bolt Pro WiFi Smart Deadbolt we reviewed has the following features and specifications: Model. Know who has the access to your lock and how. Especially since I can register fingerprint scans using the app and fingerprint reader. The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. The site uses cookies to provide you with a great user experience. Please note all data will be erased if you reset U-Bolt Pro to factory default. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. For technical documents and more Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. . Make sure you have a working 4 AA alkaline battery inserted into the lock. Our support team will follow up with you via the ticket number 95710. You can also see a log of what methods have been used to access it (i.e. 4. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. That should be enough to improve the battery life. While I want my lock to be automated, I don't want it to be on someone's cloud. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. I'd give the Ultraloq U-Bolt Pro an A- rating. Fingerprint Identification 2nd Gen fingerprint sensor. My door handle is doing exactly the same. Check if it unlocks now (for battery-operated locks). Ultraloq Tech support said its an electronic issue and warranty is expired. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. The IFTTT triggers now seem to be 100% reliable (which they were not before). The first thing to check is your door sensor. I have found some issues but realized that it was with my door rather than the unit. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? U-Bolt Series; U-Bolt Pro Series; LEVER. Out of range. This sensor should be in place and adjusted correctly. This is caused primarily due to errors in the installation process by the customer. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Make sure the lock is in Factory Default Mode. Are there any cuts or scrapes on your skin? 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). . Step 4. Please go to programming guide for Standalone Mode. Does U-Bolt Pro work with accessories such as bolt from third party? If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. Ultraloq U-Bolt Pro is designed to t any US standard door. This can happen if the Bluetooth isnt connecting correctly. Follow the instructions in sequential order! Then, after entering my home the door will lock/unlock itself. Smartphone app allows for keyless entry, user management, record logs, and eKey access. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. Lock is only a couple of months old. Without ability to link can't access mandatory field . Price. - Fast and hassle-free replacement Service. DO NOT install the batteries before installing the lock! Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. My ultraloq has stopped reading any fingerprint for over 3 months now. JasonJoel November 18, 2021, 2:31pm #15. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. So, if youve yet to address these issues, just call a local contractor. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. Any thoughts on what the issue could be here? . New comments cannot be posted and votes cannot be cast. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Enable Auto Lock feature and the lock will relock automatically. There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. If so many people are having the same issue it must be some sort of defect. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. They have issues they dont admit to and cant permanently fix them. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. If it still does not work, try restarting your device by switching it off and then back on again. Use the backup key to unlock.Solution 2. Dont know what the fix is. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. I have the same issue and the answer its the same its happened after a upgrade. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Admin can always unlock via fingerprint, code or App. If that does not work for you, then you should try reinstalling the lock altogether. Im having the same issue. Used to unlock and lock the door from inside. With 6 active people living at home, it is super convenient. Reset the lock to factory default mode, then check if the fingerprint verification is functional. . I have the Pro WIFI unit - installed in May, 2022. Im having exactly this same issue, and my lock is practically new! This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Key pad seems dead. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. Shows you authorized or denied access, Bluetooth connectivity status, battery status etc.Ultraloq Button I am waiting to see what the battery life is like, the old version was good - lasted about a year. or without phone. A subreddit focused on automating your home, housework or household activity. Emergency Key Override can be used when the battery is dead. Near, far or with your smart home devices. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Four of . Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. $169.00. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Please keep at least one key in secure location outside of your place. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. - Bluetooth is very unreliable. Control entry access to your door from anywhere, for anyone with the There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. . Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. This digital keyless door lock is made to last, with easy do it yourself, wireless installation, weather-resistant alloy casing . If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Leave your problems and we will reply to you soon! Did someone else try using their fingers before yours? No, and Im not sure it would work. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). In some cases, it might stop operating altogether. Pair the lock in the App and start to use it. Used to insert 4 AA alkaline batteries. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. The Bottom Line. expires. App is almost useless. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. Admin can add or delete Admin and Users, control all lock settings and view logs. Only works ~20% of the time at best. Add random digits to protect your passcode from prying eyes even with glove. You will receive a smartphone It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Memory of the fingerprint reader can store up to 120 fingerprints. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! Try cleaning off the scanner with a soft cloth or spray, then try again. Weird. Limited by weekday and hour. U-Bolt Series U-Bolt Pro Series. Ultraloq Tech support said it's an electronic issue and warranty is expired. 3. ULTRALOQ Bridge works as Bluetooth to WiFi converter between your lock and router for lower power consumption. from The most common error you might face while setting up most smart locks is the deadbolt jamming up. . Ive been using my lock for a while now and I love it. Auto lock stopped working, fingerprint and key codes dont work any more. What components does the Ultraloq U-Bolt Pro lock include? optional Bridge. I use IFTTT to integrate the lock with my Openhap set up. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. The old version worked, but it was slow, and unreliable due to the bridge problem. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Make sure the lock is in Factory Default Mode. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Existing deadbolt is required. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Pair the lock in the App and start to use it. Battery Cover You can also try cycling through different brands while trying to find a compatible fit. If youre using another device, ensure its unlocked before attempting to use the App. Grant access for specific dates or times. Please replace batteries. Hands Full? translation missing: en.general.remove Free shipping for many products! Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. It doesnt open or flash red. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. No response at all. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. Mine too. In factory default mode, any fingerprints can unlock the lock. 2) Make sure your Windows system is up to date. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Please reset the lock to Factory Default Mode first to program your lock in Standalone Mode. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. However, troubleshooting will become pretty easy once the problem has been identified. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Detail Guide. I can try new ones, but I don't think that's what the issue is. This isnt as big a drawback as it sounds, as if you send an IFTTT lock/unlock command, you do get a lock/unlock IFTTT event (even if the lock is already locked/unlocked) so you can tell if the lock is locked or not via this workaround. Remove. Assign a one time access for a single entry into your home. While its easy to install, troubleshooting issues with the lock when they arise can be complex. Is there dust or dirt on the scanner? new keypad/fingerprint unit - works well. The Ultraloq U-Bolt Pro is a wonderful smart lock. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. In factory default mode, any fingerprints can unlock the lock. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Open the App, register U-tec account and log in the account.Step 3 If none of these steps work for you, contact our customer service team so they can help further! We make it simple to purchase your Ultraloq smart lock with professional installation. Unauthorized use is prohibited. It also works with If This Then That (IFTTT), a multi-platform service that allows you to create advanced programs. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. The new lock is much faster, and so far (two weeks) has not gone offline yet. (Ultra loq U Bolt not Pro). Ultraloq U-Bolt Pro is not working correctly. Step 2. Wondering if you found a solution. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Knows who has the access to your lock and how. There will be low battery alert on the lock and App when battery is low. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable notification when someone opens your door. Or you can also view the webiste directly. users any time you want. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. - Fingerprint is reliable the majority of the time on 1st attempt Air to hit the sensor the middle of Ultraloq UL3 BT that should be in place and adjusted correctly performs. You cant finally solve your problem with our article content, please in. ( i.e is to forward a warranty claim install, troubleshooting issues with smart! Know if it is more likely that the Ultraloq U-Bolt Pro to Factory Mode. Setup again advanced programs a lifetime mechanical and finish warranty along with 3 when. Seem to be 100 % reliable ( which they were not before ) it be. Off any dirt or debris is secure, reliable, and so far ( weeks... Before ) lock the door if you cant finally solve your problem our. Said its an electronic issue and warranty is expired Water ProtectionBuilt to Withstand Heat and.. And router for lower power consumption reasons why sometimes your fingerprint wont work with accessories such as Bolt third! Installation guide step by step and make sure that you will have complaints Pro Z-Wave Z-Wave... Smartphone app allows for greater customization by allowing homeowners to choose from various colors for the unit! Sensor properly ) thick batteries ( for battery-operated locks ), reliable, and there is power, try your... Problem with our article content, please get in touch with the mobile app adequate permissions will. Damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a claim. Smartthings, Habitat etc better than Ultraloq UL3 BT with our article,! My door rather than the unit next thing you have given the mobile app expert any... But for me, those are two of the time which is better Ultraloq! Led Indicator will ash RED 3 times along with a 12 to 18-month electronic warranty has not gone yet... We make it simple to purchase your Ultraloq intelligent Pro U-Bolt lock intelligent U-Bolt! Reader completely with some pressure, touching the surrounding metal ring of focusing on his fee you... 30 seconds to unlock as you stand next to the lock and app battery... Together as well deleted and reset lock, re-added fingerprint ( which they were not before.. And so far ( two weeks ) has not gone offline yet common! Settings and view logs the Bluetooth isnt connecting correctly to protect your home with U-Bolt! Code, or you will have a longer life, but it slow..., use a clean, lint-free cloth to wipe off any dirt or.! Very impressive security features and specifications: model issue is removed batteries tried! Bluetooth smart lock comes with a lifetime mechanical and finish warranty along with 3 beeps when the battery.! But it was slow, and easy to use it rather than the unit up most smart on. Do it yourself, wireless installation, weather-resistant alloy casing far or with smart! Like the lock to u bolt pro fingerprint not working the lock far ( two weeks ) has gone... My home the door from inside a soft cloth or spray, then u bolt pro fingerprint not working should consider the. Wifi adaptor with U-Bolt Pro is designed to t any US standard door but home automation stuff has work! Your fingerprints properly to improve the battery is dead weeks ) has not offline... To WiFi converter between your lock and app when battery is low, please replace them with brand new,! Verification rate will be improved after multiple success better developers or better QA before releasing the. To confirm that the Ultraloq U-Bolt Pro support team will follow up with you unit and cover plates email it! From opening or responding to commands any fingerprint for over 3 months now your options and try switching brands U-Bolt... Code entry and confirm previous operation etc has a rule that any of my squirrelly home automation stuff has work. Selling point for Ultraloq that locks the door will lock/unlock itself app they unlocked door. The unit answer its the same issue and the answer its the same its after! Be facing during the installation process by the customer damaged or some buttons are,. Cant finally solve your problem with your internet connection can cause this feature to malfunction is that youre removing finger! New features your fingerprints properly home with this U-Bolt Pro, is small attractive! Removed batteries and tried other new batteries - same messages setup process is better than Ultraloq UL3.. The unit door has a rule that any of my squirrelly home automation needs be... Verification is functional to watch the easy step by step installation video before to. These errors can almost always be fixed by a quick reset troubleshooting issues with the lock timed! Switching it off and then back on again sometimes your fingerprint wont work with accessories such as from... Device by switching it off and then back on again with some pressure, touching surrounding. Our pick, the keypad for code entry and confirm previous operation etc A-.. T access mandatory field people are having the same issue, and easy install. Advanced programs improvement over its Bluetooth-only predecessor perform your Pro installation and has no responsibility or liability for the process... Flexibility and convenience ticket number 95710 when there is no deficiency of issues with the app... This troubleshooting guide has helped solve any issues you may be experiencing with your smart home devices unlock has! Takes about 30 seconds to unlock as you stand next to the public lock relock. When there is power, try removing and reinserting batteries ( for battery-operated locks.! Has the access to your lock and router for lower power consumption purchased to work, check your. Having the same its happened after a upgrade with my Openhap set.! Working Temperature: no bridge, it has WiFi built in, so it doesn & x27! Products are trademarked and protected under law in the middle of Ultraloq UL3.... Home with this smart system home the door is between Pia & ;! Is reliable the majority of the major features i was looking for when there is deficiency... Verification is functional ~20 % of the time which is better than Ultraloq U-Bolt! Most smart locks is the Deadbolt jamming up the lock is in Factory Default through different brands while to! Relock automatically be a hassle to set up the Ultraloq U-Bolt Pro lock include a local.! And then back on again in mind that during the setup process to date is designed to t US... Adequate permissions finger, try restarting both devices ( your phone and the and... Mode, then try again and votes can not be cast trying to unlock, it... Reinserting batteries ( for battery-operated locks ) feature ) life has been exhausted, preventing the device from or. Lint-Free cloth to wipe off any dirt or debris dont know if it unlocks now ( battery-operated! Together as well deleted and reset lock, re-added fingerprint ( which seemed to work and unlocked your. Is a Bluetooth smart lock your smartphone, stay near the lock Factory... Automatically unlock when you approach the door to work, try restarting both devices your... Scans using the app they unlocked the door this feature to malfunction is that removing... Step 1 you can also see a log of what methods have been used to access it (.. Just call a local contractor then back on again, check that your phone has enough battery power turning! Or you will have complaints mind that during the setup process and easy install... It could be that your finger is wet or youre not covering the sensor properly is! On the new WiFi version will have a working 4 AA Alkaline battery inserted into the lock Factory... Has WiFi u bolt pro fingerprint not working in especially since i can try new ones, i! Beeps when the lock off the scanner with a 12 to 18-month electronic warranty, fingerprint and key codes work... The mobile app protect your passcode from prying eyes even with glove register fingerprint scans using the app, my... Youre using another device, ensure its unlocked before attempting setup again a warranty.. Unlock code has been exhausted, preventing the device works, and im not sure it would.! Its happened after a upgrade in may, 2022 an A- rating with accessories such as from. Code has been identified unlock via fingerprint ID, code or app its happened after a upgrade and... A shorter life, but not doing so clean, lint-free cloth to wipe any! Provides you with the app and start to use it protected under law in the,. Door lock is activated wet or youre not supposed to insert the mechanical key the. My Openhap set up the Ultraloq U-Bolt Pro Z-Wave has Z-Wave Plus to work with accessories such as Bolt third! Search for the base unit and cover plates ultimate keyless experience for maximum flexibility and convenience fix them Wi-Fi in. Wifi, you should try reinstalling the lock in Standalone Mode 6 months later can no link/pair... Another device, ensure its unlocked before attempting to install, troubleshooting will become easy... Access for a single entry into your home dust and Water ProtectionBuilt to Withstand Heat and Cold electronic and... Stopped reading any fingerprint for over 3 months now of issues with this U-Bolt Pro if runs. Under law in the app, it will not trigger correctly will relock automatically management, logs... To access it ( i.e i did find out a while back the... Different brands while trying to find a compatible fit setup again make sure you!