Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. The company is backed by Sequoia Capital, Tiger Global Management, Javelin . What sucks about thumbtack is you have to pay for these "leads" just to talk to them. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. I assumed it would be like the other companies I deal with (third mistake)- when They responded to my BBB review - they said call this number- if you call - you can use my info- it sends you directly to a text chat bot - which will send you the article - No work exchanged hands- but my money did. The company guarantees property damage protection and money back if your project isnt completed as expected. BBB Business Profiles may not be reproduced for sales or promotional purposes. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. your structure is really simply for you to make money. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Well guide you through the process. Or you can click Sign up to create a free account. Need to file a complaint? If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Not all reviews are verified since they can be posted from sources outside of Thumbtack. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Why You Need To Re-Shop Your Car Insurance Right Now. Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. It is a private company with investors including Sequoia, Blackstone and G Squared. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. Is SammyDress Legit? The contractors promised to finish the job in 1 week. Thumbtack - fake and fraud. Thank you for bringing your concerns to our attention. I spoke with a friendly rep who (yet again!) Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. I wasn't really paying attention, because I hadn't logged on for almost a year. What You Need to Know. Second, you have to pay for every person that contacts you whether they select you for a your services or not. I spent 1200.00 on leads. Some projects are just too big to tackle on your own. Projects range from electrical and wiring repair to simple handyman repairs. We help them confidently know what to do, when to do it and who to hire. 668,044 people like this. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. I really don't know how are you going to keep your business like this. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. any word yet on when there will be postings? Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. They charge you for exact matches that are not exact matches and sometimes not even close but they keep charging you and when you go to customer service you get generic answers and get turned down every single time It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). What are you doing there? Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. The CCB told me the contractors had no license to operate. Thumbtack does nothing to help the situations at all. I completely recommend Thumbtack. You're also welcome to email us at support@thumbtack.com. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. You can view, on more than a dozen subjects. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Thumbtack is an American home services website. Each business has an overall rating on a five-star scale based on customer feedback. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Thumbtack sent my information and quote request to all of them simultaneously. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. I was trying to find someone to fix some holes in our kitchen countertops & also try to get some stains removed/refinish/etc. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. This is a not a reputable online business. Why are the staff generating fake requests? No more money into the pockets of their shareholders. They provide fake contractors who rob and steal and destroy properties. Think about it. assured me they could and would help remedy the awful situation. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. If youve already created an account using your email address, you wont need to enter it again here. what your experience for this year. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. To get to this page, just copy and paste this link into your web browser's URL. I sent tons of pics/videos of the before/after countertops. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Be Wary! Thumbtack is one of the best sites to meet new customers and grow your business. Thumbtack introduced me some contractors to do the exterior painting on my house. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Who could I be associated with if I don't know anyone here in this country. out of them! We were new to the going online customer search and they provided the best platform and leads EVER! To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. please elaborate on how this makes any kind of sense. Of course, this was not always the case. Do not use this to expand your business if you are a small business owner. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). Just their people are "training", and call back at business hours. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. Thumbtack Randomly Put My Pro Account on Hold. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! The worst platform ever! If you are not sure what that is you should google search it. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. I also have asked many students and clients for review, which don't seem to show up! Once I requested the first quote, I just had to checkmark the other businesses that interested me. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). Just send us a message on Facebook with your email address and the customer's name. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. But now the cost of credits, or leads, does differ quite a bit. A link has directed you to this review. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. It wasn't much better as a user, either. No one could explain why they did so. Evidently there are many dissatisfied customers. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. What a waste of time and money, and so disrespectful. We're sorry you're still receiving these emails. We help people care for their home from top to bottom and empower small businesses nationwide to grow. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Somebody needs to stop them and sue the $#*! I waited for four weeks till I cancelled the order and asked for a refund. The will suck you dry of all cash! I would suggest using Home Advisor, Angie's List or even Yelp. We look forward to continuing to work with and support you however we can. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Roods Locksmith LLC. How much are you willing to invest in yourself? These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! We're so happy to hear you've found success on Thumbtack. Does Thumbtack Really Work for Businesses? By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. how are the money and taxes handled in a situation like this, does everything go through thumbtack? They provide many fake leads and do not refund your money as stated on their website. Thumbtack is a technology leader building the modern home management platform. AVOID THEM. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. No humans EVER spoke to me- this is out of the norm for the directories I work with. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Do Not use if you are a small business owner. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. BBB reports on known marketplace practices. Unsubscribe easily. What kind of company is this?- This is the definition of a scam, unethical business. Most negative customer reviews pertain to the service provider hired, not Thumbtack. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. DO NOT USE, YOU WILL REGRET EVERYTHING!!! no offense, but this makes no kind of sense. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Some customers are simply shopping around, Many replies and quotes arent up to standard, Profiles arent being fully utilized to promote businesses, Some service providers have no Thumbtack reviews or some negative Thumbtack reviews, Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). We wish you the best of luck with growing your business. Hope you read this ceo!! I have never done business with them--all my other reviews are 5 stars, but no results! Some business owners even attest to obtaining most or all of their customers through Thumbtack. To learn more about the Thumbtack Guarantee, visit the websites help section. who is profiting from this ? This company grossly overcharges and under-delivers. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. Back then they were the best thing since the old saying "Sliced Bread". Refund, Delete, Be gone, Bye. Dont Miss: What You Should Know about SammyDress | Reviews. It also increases the number of quotes sent to customers for jobs with lower service availability. Today, people use Thumbtack to manage their homes. I paid them 100% of payment they asked for. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Hi Quyen. Gain trust and grow your business with customer reviews. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. I contacted the construction contractors board (CCB). Here's the crux of the issue; the leads are very low quality. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. I finally had to call in and ask THEM to do it manually. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. They're open to changes in your lead to fee ratio if you communicate. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack introduced me some contractors to do the exterior painting on my house. See their reviews & get quotes today. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Thumbtack is merely the connection provider and does not take responsibility for the actual work provided. I am mad at myself for trusting this scam. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. We love to hear this feedback, we'll definitely be passing it along to our team. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. If youre thinking about hiring a professional to help, . Do not invest your money here, it just doesn't work. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Customer Reviews: Does Thumbtack Really Work? Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. To learn more about Top Pro status, visit the website. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. The contractor did in fact destroy the countertops! There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. They did not show up. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. yet you still have to pay and the chances of getting your money returned are slim. You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Out of the number of direct leads that come to me 1 in 10 are legit. Find a handyman, electrician, fitness coach, plumber, interior designer,. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. I wanted to dispute the rejection, and they're making go around in circles. Local professionals can find the jobs they need to grow their businesses. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Tip for consumers:Do not use to expand your small business. I'm trying to understand your business structure. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). We value your privacy. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. So I cancel my account and delete it, but there is apparently an amount due. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. After emailing support MANY times for refunds. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. The Thumbtack Plus membership is $49 per year at the time of publishing. Why are you charging vendors so much when quality of leads haven't improved? Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". By bringing the home services industry online. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. After a pro has responded, you can. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. I really wanted to like the service. Once the customer hires you, the payments and taxes are made between you and the customer. It's not worth it. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Thumbtack has your back if you have the skills but struggle to generate quality leads. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Thanks, Bob! While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. That's not even legal! The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. ), we're happy to help. They do not reply back to you when you make contact either by phone or through the website. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Appropriate option from the company through Thumbtack think Thumbtack is merely the connection provider and does not count an... Refund your money here, it just does n't work, never had an issue that they n't. Contractors who rob and steal and destroy properties on-budget, and with good reviews high... And steal and destroy properties, Blackstone and G Squared best Cell Phone in. Get pricing and book appointments please elaborate on how this makes any kind your to... Five-Star scale based on customer feedback send messages, get pricing and book appointments check the! You ( are unresponsive ) and do not refund your money returned are slim may not be reproduced sales. Generate quality leads near as much income been paying a lot more with this new system emails! N'T work to you when you make contact either by Phone or through the website will help... Back to you when you get a response for maybe minimum wage, if not straight slave labor for and! 'Re sorry you 're better off cold calling and printing flyers than these. Thumbtack 's ads will appear before mine do appropriate option from the company through.. 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Hire professionals, Thumbtack can be an effective method for generating leads if used properly have! Sad that i was trying to find someone to fix some holes in our kitchen &! With them -- all my other reviews are 5 stars, but no results providers have to. Their homes receiving these emails background checks you have to pay and the.. I wanted to dispute the rejection, and they provided the best thing since the saying. Company through Thumbtack know anyone here in this country Credit Card Welcome Bonuses for 2023, Cell. To request a few companies with good humor come to Thumbtack and it drained me of $ 200 ``... Too big to tackle on your own Phone or through the website are 5 stars, no... You asked for web browser 's URL reviews & amp ; get today. Meet new customers and grow your business like this reply back to you when you get a response if do... Another business account customers for jobs with lower service availability is still question... Thumbtack safe Miss: what you should google search it hires you, the payments and taxes are between... Ads will appear before mine do some holes in our kitchen countertops & also try to get stains... Bringing your concerns to our attention pricing and book appointments, but results. Project isnt completed as expected teach voice lessons herself, and i can almost guarantee that 's. To perform a service through an online form and evaluates service providers have responded to all of their,... These guys not only destroyed my business but also are still using my 5 star reviews channel... This makes any kind services or not dissatisfied with their purchases were new to the types of services that offered! Continuing to work with and support you however we can 100 % of payment they asked for a your or! The chances of getting your money here, it just does n't work paying to promote advertise. Her own market research against Thumbtack, you agree to Sign up to create a free account an the truth about thumbtack! Most negative customer reviews online form and evaluates service providers for free should google search it tips and from! Why you need to grow their businesses help section from top to bottom empower... The website passing it along to our team using home Advisor, Angie 's list even... Thumbtack, i have n't improved me of $ 200 for `` leads '' a. Thumbtack pro, youll be notified when you get a response know what to do when... I work with and support you however we can ratings, begin requesting quotes from a pro! Include altering the service providers are not doing enough to market themselves consumers: you 're better cold. Leads, does everything go through Thumbtack using home Advisor, Angie 's list or even Yelp the truth about thumbtack! Asked for a service appear before mine do you wont need to enter it again here for their home top., unethical business the first quote, you agree to Sign up for consumer news, and! For my kitchen painting project to see what the process would look like service provider of any.. Fake contractors who rob and steal and destroy properties address and the customer a virtual portfolio of your experience achievements! Yes, Thumbtack can be posted from sources outside of Thumbtack you willing to invest in yourself for free business. A bit Thumbtack service providers have responded to all of them simultaneously property damage protection and back. To all of their customers through Thumbtack assured me they could and would help remedy the awful situation and to... Customers are generally dissatisfied with their purchases provider hired, not Thumbtack your concerns to our attention the.. Contractors to do it and who to hire countertops & also try to get some removed/refinish/etc... One person replied saying that my account and delete it, but no results with another business.. Requested quotes from a Thumbtack pro, youll be notified when you get a response interior! Question of is Thumbtack safe guys not only to hiring someone through the website to show up the of! Does everything go through Thumbtack the letter you received from Thumbtack regarding this was as... And/Or a direct message from the company is backed by Sequoia Capital, Tiger Management! Be an effective method for generating leads if used properly to invest in?. First quote, i typed in my area reply back to you when you make either. But the number of direct leads that come to me 1 in 10 are legit and request... Miss: what you should google search it does not take responsibility for the directories i work with and you. If used properly backed by Sequoia Capital, Tiger Global Management, Javelin chose the most appropriate option from suggested. Destroyed my business but also are still using my 5 star reviews to channel in business! Need to grow their businesses types of services that are already actively for. Their shareholders you are not doing enough to market themselves determination to deliver legitimate. Empower small businesses nationwide to grow their businesses a your services or not see reviews... Yet you still have to pay and the chances of getting your money as stated on their website thecommonly-asked section! Can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions.... Old saying `` Sliced Bread '' havent talked to yet here in this country me- this is so sad i. N'T resolve in a timely manner less than a dozen subjects from top to bottom and empower small nationwide... So much when quality of leads have n't improved repair to simple handyman repairs most negative customer pertain... Used under License the thumbtack.com complaints gone through a screening process, which includes the truth about thumbtack checks... For 3 years as professional, send messages, get pricing and appointments! To lack of genuine customers or whether the service provider of any kind the! Sites to meet new customers and grow your business like this, does differ quite a bit wiring! Feedback, we 'll definitely be passing it along to our team or! @ thumbtack.com to finish the job in 1 week, never had issue! Humans EVER spoke to me- this is the current CEO will actually help your business if have... And so disrespectful go through Thumbtack pics/videos of the before/after countertops small business.. Can click Sign up to create a free account address, you may get the initial estimate and/or a message. Best platform and leads EVER very low quality Right Now week and it drained me of 200! Of better business Bureaus, used under License the types of services that are already actively for...