803-254-3886 Welcome to the Texas Rent Relief Program New users must first REGISTER their account before signing in to the portal. This cookie is set by GDPR Cookie Consent plugin. These cookies track visitors across websites and collect information to provide customized ads. Learn more about how the national eviction moratorium from the U.S. Centers for Disease Control may protect you and your family, and find copies of the Declaration that every adult in your household must sign at this Q&A from the NLIHC (also available in Spanish). Empower neighborhoods to sustain a healthy community through civic infrastructure. Do you have a Business Pitch prepared to submit for this grant? But the moratorium does not stop all evictions and does require renters to take action for eviction protection. Please include the articles headline. Stay on top of issues affecting your area. Indexed data and images exist for the Register of Deeds records search for those documents recorded on or after 2/19/1998. When using our Services, for which you registered and chose a password, we recommend that you do not divulge your password to anyone. CV-19 Small Business Relief Grant Program Applications opens on Wednesday, December 1, 2021 at 8:30am. The cookie is used to store the user consent for the cookies in the category "Other. There is a foreclosure moratorium currently in place for federally backed mortgages. Columbia, SC 29201, Physical Address Richland County In February 2022, the County received $22 million from reallocated ERA1 funds. Please have your personal checking or savings account information as well as your SC Housing mortgage information handy because you will need this to complete your online payment. Please click the Refresh button. Must have landlord or lender confirmation of their past-due status and be willing to accept payment on their behalf. https://osboonlineworkshopdec15.eventbrite.com, In Person Jan 12th Competitive tax incentives make Richland County a great place to do business. "Neighborly Software is incredible; their support team goes above and beyond and the solution has significantly improved our program efficiency, increased our productivity and enabled us to deliver critical program dollars to our community in a timely manner." Read More OUR NEIGHBORHOOD IS 375+ STRONG.AND GROWING Visit the Neighborhood The Columbia Housing Authority is dedicated to providing opportunities for people to become One-Call Response Center 24 Hours (803) 929-6000 ombudsman@richlandcountysc.gov. For a listing of properties in your area, visit the HUD Homes website. Richland County Save time with our convenient online services. All rights reserved. South Carolina, Mailing Address Employer Claims 2023 Neighborly Software. https://www.eventbrite.com/o/richland-co-office-of-small-business-opportunity-33831322043 Box 192 The S.C. State Housing Finance and Development Authority (SC Housing) has been tasked by the State of South Carolina as the lead agency in providing safe, decent and affordable housing for all citizens of South Carolina. Necessary cookies are absolutely essential for the website to function properly. Housing Choice Voucher Homeownership Program, Housing Choice Voucher Program Standards & Allowances, Housing Choice Voucher Program Administrative Plan, Community Housing Development Organizations, How Developments Are Monitored for Compliance, Project-Based Rental Assistance Owner/Agent Information, SC Stay Frequently Asked Questions (FAQ) for Applicants, SC Stay Frequently Asked Questions (FAQ) for Landlords, national eviction moratorium through March 31, 2021, South Carolina Legal Services has a guide, to SC Housings list of resources weve created for renters, these resources weve put together to help you avoid foreclosure, SC Stay Frequently Asked Questions (FAQ #1) for Processing Agencies, SC Stay Frequently Asked Questions (FAQ #2) for Processing Agencies, Final 2020 Annual Action Plan-CDBG-CV Cares Act Amendment & Program Description, List of participating SC Stay processing agencies, SC Stay Third-Party Authorization Form Mortgage Assistance, SC Stay Third-Party Authorization Form Rent Assistance, SOUTH CAROLINA STATE HOUSING FINANCE & DEVELOPMENT AUTHORITY (SC HOUSING), Must certify that they are eligible and their income is. Personal information may include: Benevate, Inc processes End User Data on behalf of our Client, which is the controller or owner of such data under applicable data protection laws. The county began accepting applications by phone and online on Monday, April 5, for Emergency Rental Assistance Program (ERAP). Columbia, SC 29201, Physical Address Since 2016, our cloud-based software has been revolutionizing Housing, Economic, and Community Development program administration. https://osboonlineworkshopjan13.eventbrite.com, September 2021 - How To Apply For Funding, June 2021 - See Whats Happening At The OSBO, Forbes Magazine: House Passes Paycheck Protection Program (PPP) Loan Forgiveness Bill. Analytical cookies are used to understand how visitors interact with the website. District hearings, school closings, voting locations and more! OSBO is very excited about the opportunity to offer financial assistance to small businesses that were affected by COVID-19, OSBO manager Erica Wade said. Please monitor this site for program updates and reach out to one of our community partners should you need immediate assistance. Click or tap here to report it. The COVID-19 Small Business Relief Grant program can offer up to $15,000 in reimbursable expenses around Richland County. There are also programs to help you work through the forbearance and foreclosure process. Users web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Richland County is taking steps to add additional county data to this premier fee-based service. 2023 Neighborly Company and its affiliates. Click YES to accept the above Terms & Conditions to access Lender Online. Strengthen communication between the County and neighborhoods. Box 192 Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Additional details about the program and applications can be found on the SC Stay Plus page. Note: Recurring cleans are a lower flat rate fee. The process was simple, the turnaround was quick, and the assistance with familiarization and launch has been top-notch. Each location is independently owned and operated. The application and guidelines are available online: https://richlandcountysc.gov/cv19grant. Voluntary Buyout (Acquisition & Demolition). Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. To access the documentation please click here: Please check back with us from time to time for our additional services. 2021 South Carolina State Housing Finance and Development Authority. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Don't miss Ted Brown International key speaker, Before You Break That Lease Over COVID-19, Negotiate First, Brokers Say, Coronavirus: Impact on Office, Retail and Industrial Leases, Relief for Commercial Real Estate Investors and Tenants Impacted by COVID-19, Rent Abatements and Other Relief for COVID-19 Business Disruptions? Suite 3014 Rent Relief Program Application Portal is Closed In accordance with SB 115, the application portal to the CA COVID-19 Rent Relief Program closed on March 31, 2022. All of our service pros operate on a simple but powerful principleif a jobs not done right, well make it right. or choose from the popular services for change: For EMERGENCY scheduling please call (888) 861-4344 otherwise choose from our scheduling options below. Download the workbook for your use- Neighborhood Plan Workbook(PDF). There is user documentation available on the site which explains the process, includes some FAQs and also provides some tips for searching records. To proceed, please enter the word DELETE in all caps below. Click to Login. It does not store any personal data. To avoid late charges, the online payment must be complete by 8:00 PM EST on the 16th of the month. Please contact Erica Wade, Manager, Office of Small Business Opportunity, by phone at 803.576.1540 or by email at osbo@richlandcountysc.gov. Beginning now, residents can: Access the ERAP application online directly or through the County's website at www.richlandcountysc.gov; or Call the program's toll-free number: 855-216-9198. Applications also can be submitted in person: Residents who lack in-home internet service and prefer to apply online on their own can take advantage of services offered by Richland Library. The Richland County Neighborhood Improvement Program was established by County Council to coordinate and fund neighborhood master plans and improvement projects in Richland County. These statements are provided for information purposes only and should not be relied upon in making investment decisions with regard to any bond or other security issued by SC Housing. Diagnostic Fee - Our in-home service professionals will look at your appliance, diagnose the problem, and give you an exact quote. The Richland County Neighborhood Improvement Program was established by County Council to coordinate and fund neighborhood master plans and improvement projects in Richland County. SC Housing will not be responsible for any errors in the information that you provide. 24 Hours (803) 929-6000 The sign up process involves establishing an account using your email address. In this capacity, Benevate may obtain and process on behalf of Clients certain personal information about our Clients employees, representatives, consultants, contractors, citizens, or other end users who are authorized to use our Products and Services (End User Data). These cookies will be stored in your browser only with your consent. To address numerous requests for expanded delivery, Richland County is responding with a new premier service. Columbia, SC 29204 In short order they were able to offer us a customized, scalable, package that met every single one of our needs. 2020 Hampton Street P.O.Box 192 Columbia, SC 29201. Neighborly Software is not able to provide any further information on your application status other than what is listed in your portal. This website uses cookies to improve your experience while you navigate through the website. P.O. SC Housing is the administrator of two separate programs for emergency rental relief for South Carolina residents: The SC Stay program for rental and mortgage relief opened in February 2021 and is currently closed to new applications. Rent Relief Program Application Portal is Closed In accordance with SB 115, the application portal to the CA COVID-19 Rent Relief Program closed on March 31, 2022. LINKS. Payments submitted after 8:00 PM EST may be posted the next business day. See who in our community is a certified SLBE. Part rustic natural beauty, part vibrant city scene - Richland County offers something for everyone! This cookie is set by GDPR Cookie Consent plugin. House Passes Paycheck Protection Program Loan Forgiveness Bill, Coronavirus Aid, Relief and Economic Security (CARES) Act Access a complete listing of Richland County departments, committees, and courts. 24 Hours (803) 929-6000 Part rustic natural beauty, part vibrant city scene - Richland County offers something for everyone! Online portal and phone line open 8:30 a.m. Monday, April 5 Apply online at https://portal.neighborlysoftware.com/erap-richlandcountysc/Participant or through a link on the County website at www.richlandcountysc.gov. One-Call Response Center 24 Hours (803) 929-6000. The U.S. Department of Treasury awarded Richland County Government $12.5 million to help local households unable to pay rent and utilities becauseof the COVID-19 pandemic. Part rustic natural beauty, part vibrant city scene - Richland County offers something for everyone! The allocation of our Neighbors represents 21% of total Treasury ERA funding. HCD. Neighborly Software currently has 81 "Neighbors" (clients) utilizing our software for the first round of ERA funding, including the two largest State programs. The program will be managed by Richland Countys Office of Small Business Opportunity and Community Planning. The U.S. Treasury awarded Richland County $12.5 million to help qualifying renters who have been impacted by COVID-19. 2020 Hampton Street In order to complete the Neighborhood Plan Workbook, please view thematerial below. COLUMBIA, S.C. (WIS) - Richland County businesses impacted by the COVID-19 pandemic have a new opportunity to receive financial assistance. But opting out of some of these cookies may affect your browsing experience. We are proud that we have been able to serve our State for four decades, and we are committed to our mission: To report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency, call the State Inspector General at. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Emergency Preparedness. Businesses in Richland County with 50 or fewer employees that demonstrate revenue loss because of COVID-19 can qualify for the assistance. FAQ on the CARES Act, SC Department of Employment and Workforce (dew)- Waives the Weekly Search Requirement for Individuals Who Are Unemployed Due to COVID-19 and Extends the Tax Deadline for Employers Stay on top of issues affecting your area. The SC Stay program for rental and mortgage relief opened in February 2021 and is currently closed to new applications. Our Services may use cookies to enhance User experience. Click YES to accept the above Terms & Conditions to access SC Housing's Financial Statements. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Applications will be accepted first-come, first-served until all grant funding is dispersed. 803-252-3570 803-765-5163. If they do so, note that some parts of the Products and Services may not function properly. With its rapid increase in demand, Neighborly Software has adapted and evolved into a solution that is . Competitive tax incentives make Richland County a great place to do business. We also use third-party cookies that help us analyze and understand how you use this website. programs. Competitive tax incentives make Richland County a great place to do business. Must demonstrate that they are unable to pay all or part of the rent or mortgage, or are behind on their rent or mortgage, due to circumstances stemming from the coronavirus. Applicants with questions about payment status or other concerns should email Miranda Spiveyof Richland County Emergency Services. Serving 375+ clients (we call them Neighbors) nationwide, we deliver efficiency, compliance, and data-driven insights that help maximize community impact. Services performed by independently owned and operated franchises. Contact the organization for more information on qualifying requirements and the availability of assistance. Neighborly Software's platformiseasy-to-use,scalable, andweb-basedso you can manageDisaster Recovery programinitiatives all in one place. US Travel CARES Act Relief Resources Join the OSBO Team on Wednesday, December 1, 2021 at 10:00 am, as we provide a general overview for the $10,000 "Seeds to Engage" Small Business Seed Grant that will launch in January 2022. https://osbograntoverviewdec1.eventbrite.com. Here's how it works: The sign up process involves establishing an account using your email address. If you choose not to have the repair done, you pay only the $ diagnostic fee. About Us. Benevate, Inc may collect non-personal identification information about Users whenever they interact with our Services. All of our service pros operate on a simple but powerful principleif a job's not done right, we'll make it right. Please contact the franchise location for additional information. More information can be found here - including eligibility requirements or help with the application, contact OSBO at 803-576-1540 or email osbo@richlandcountysc.gov. https://portal.neighborlysoftware.com/RICHLANDCOUNTYSC/Participant, Seed Grant Main Flyer The funding was made available through ERA (ERAP), which was enacted in December 2020. Richland County is taking steps to add additional county data to this premier fee-based service. The U.S. Department of Housing and Urban Development allocated $300,000 for the grant. Although Habitat for Humanity primarily focuses on providing homeownership opportunities for deserving qualified families, itoccasionally hasresources available to assist elderly occupied households with repairs. This Online Workshop will be recorded and posted to the OSBO website. Columbia, SC 29201 Login to B2GNow to report and confirm Contract Payments. South Carolina House OKs new penalties for convictions on bond, What to know about Alex Murdaughs murder trial, More rental assistance on the way for South Carolinians, Lexington County to offer rent, mortgage, utility assistance due to COVID-19. South Carolina, Mailing Address Dust baseboards, light fixtures, furniture, sills, Vacuum/Mop all floors, carpets, and stairs, Vacuum/mop all floors, carpets, and stairs. U.S. Chamber of Commerce The Probate Court office will review your application and you will be notified by email when approved. Click on the banner above to visit the service! 2020 Hampton Street Necessary cookies are absolutely essential for the website to function properly. 2020 Hampton Street We may disclose your information as reasonably necessary to comply with a legal requirement or process, for example, civil and criminal subpoenas, court orders or other compulsory disclosures. We may share generic aggregated demographic information or other de-identified forms in connection with our business. It details the steps that renters must take to seek protection. Small Business Directory. ombudsman@richlandcountysc.gov, document.write(new Date().getFullYear()) Richland County, S.C. | Website by Cyberwoven, Vehicle, Real Estate, Business & Personal Tax, Automobile Registration & Driver's License, Office of Small Business Opportunity (OSBO), Lexington Richland Alcohol and Drug Abuse Control, Central Midlands Regional Transit Authority (CMRTA), Richland Memorial Hospital Board of Trustees, Agendas, Minutes, & Actions - Prior Years, Institutes of Higher Education and SC Works, Elected Officials and Local Municipalities, How to Challenge Your Value or Assessment, Property Appraised by the SC Department of Revenue, Board Meetings - Agendas and Minutes - Prior Years, Discretionary Grant Fund Review Committee, ERAPolicy and Procedural Manual for Richland County. A year ago, our team inherited a precarious set of programmatic circumstances regarding our $30MM CDBG-DR program. The Neighborhood Improvement Program designed and introduced its first ever Neighborhood Toolkitvia an interactive workbook in April 2017 that will help communitiescreate effective mission and vision statements, develop action plans, identifyfunding opportunities andovercome challenges while implementing neighborhood scale improvement projects. Columbia, SC 29204, One-Call Response Center 24 Hours (803) 929-6000 **Invalid** Box 192 Both the Register of Deeds property records search and Probate Court estate records search are the same search available when you visit these departments at the County courthouse at 1701 Main St. empowering communities for effective leadership. The U.S. Department of Treasury awarded Richland County Government $12.5 million to help local households unable to pay rent and utilities because of the COVID-19 pandemic. 2020 Hampton Street For details, call 803-569-3563 or email Hotspot@richlandlibrary.com. You also have the option to opt-out of these cookies. Residents are urged to review the ERAP information and must bring all required documentation to their appointment. Our experience and expertise equip our "Neighbors" with best practices that are proven to drive operational efficiencies, improve program compliance, and maximize community investment outcomes. No representation is made or implied by SC Housing that these Statements accurately reflect the financial condition on any date other than the date dated, and SC Housing can give no assurance that material changes in its financial condition have not occurred since such date. To proceed, please enter the word DELETE in all caps below. Centers for Disease Control (CDC) https://www.eventbrite.com/o/richland-co-office-of-small-business-opportunity-33831322043 Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Employer's Legal Guide to Planning, Response and Mitigation Columbia, SC 29204, One-Call Response Center All rights reserved. This Data Privacy and Protection Policy governs the manner in which Benevate, Inc. (dba Neighborly Software) collects, uses, maintains and discloses information collected from users (each, a User) of our website and cloud-based software solution (Services). Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Tax Relief FAQs The workbook is aimed at increasing operational efficiency and ownership within your community association. The program provides up to 12 months of rental and utility assistance, plus an additional three months if funds are available and the County determines the extra months are needed to ensure housing stability. This cookie is set by GDPR Cookie Consent plugin. Find services, schools, and safety information. Neighborly is a family of home service brands that share a commitment to providing you with an outstanding level of service. This cookie is set by GDPR Cookie Consent plugin. This is to ensure that others cannot access your personal information if they have access to your computer. The financial condition of SC Housing may have changed since the dated date of these statements. The Seeds To Engage Small Business Seed Grant will have subsequent workshops for Business Plans and Business Pitches. Coronavirus Workplace Tips for Employees, US Travel Association 2020 Hampton Street 2109 Bull St. Neighborly consectetuer diam nonumy. All rights reserved. You can also contact them directly at 888.346.5592. If you are not an authorized individual or an employee or agent of SC Housing, you are hereby notified that any access or attempt to access this site is strictly prohibited and violations of applicable federal and/or state law may subject you to civil and/or criminal penalties. Grants for Airports and Tourism The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Updated Your application status can be found in the portal on your dashboard as noted in the image below. Is there a risk of homelessness or housing instability? Neighborly Software is used by over 120 counties, cities and states to administer Emergency Rental Assistance (ERA) and Homeowner Assistance (HAF) programs. The County's Department of Government and Community Services will offer in-person assistance on a limited basis and by appointment only. South Carolina Legal Services has a guide to help renters who are facing eviction. South Carolina, Mailing Address 2020 Hampton Street This cookie is set by GDPR Cookie Consent plugin. Residents are encouraged to apply online for faster processing of their applications, as documentation must be submitted and can be uploaded through the online portal. Columbia, SC 29204. Analytical cookies are used to understand how visitors interact with the website. Plus! In addition, residents can soon begin scheduling in-person appointments to get help submitting their application. To submit your request faster, sign in to your account. If you have any suggestions for data you would like to see added you can email us at team.production@richlandcountysc.gov. With one refreshingly easy, integrated platform we automate . ombudsman@richlandcountysc.gov, document.write(new Date().getFullYear()) Richland County, S.C. | Website by Cyberwoven, Vehicle, Real Estate, Business & Personal Tax, Automobile Registration & Driver's License, Office of Small Business Opportunity (OSBO), Lexington Richland Alcohol and Drug Abuse Control, Central Midlands Regional Transit Authority (CMRTA), Richland Memorial Hospital Board of Trustees, Agendas, Minutes, & Actions - Prior Years, Institutes of Higher Education and SC Works, Elected Officials and Local Municipalities, How to Challenge Your Value or Assessment, Property Appraised by the SC Department of Revenue, Board Meetings - Agendas and Minutes - Prior Years, Discretionary Grant Fund Review Committee. This cookie is set by GDPR Cookie Consent plugin. RELATED: More rental assistance on the way for South Carolinians. Subscriptions are available for Daily, Weekly, Monthly and Annual frequencies, however, separate subscriptions are needed if you wish access to both. For information on large business needs, contact Economic Development team member, Kim Mann by phone at 803.576.1329 or by email at mann.kim@richlandcountysc.gov. If you are looking for immediate help paying your rent, please refer to to SC Housings list of resources weve created for renters. Residents in Anderson, Berkeley, Charleston, Greenville, Horry, Richland and Spartanburg counties should reach out to their local county offices for programs in their area or consult the list of available programs on SC Housings Resources for Renters page. This website uses cookies to improve your experience while you navigate through the website. Richland County Please note there is an approval process before you are able to subscribe to Probate Court records. Save time with our convenient online services. . CDBG funding will be available for up to six consecutive months of short-term rental and mortgage assistance for applicant individuals and families who meet the following requirements: The U.S. Centers for Disease Control has issued a national eviction moratorium through March 31, 2021. Access a complete listing of Richland County departments, committees, and courts. This cookie is set by GDPR Cookie Consent plugin. Save time with our convenient online services. Individual Claims Eligibility requirements include income and geographic location. Configure and launch recovery portal in as little as 48 hours Use best practice applications & reviewer checklists We'd like to give a big, warm welcome to our new Neighbor, Richland County Government! This agency provides free legal services in a wide variety of civil (non-criminal) legal matters, including employment, housing and public benefits eligible to low-income residents of South Carolina. Columbia, SC 29201, Physical Address 209 S.Sumter St. Welcome to the California COVID-19 Rent Relief Program New users must first REGISTER their account before signing in to the portal. Our situation was unique, we inherited the program at the start of year six and needed to find a company that could adapt to our timeline and circumstances. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The cookie is used to store the user consent for the cookies in the category "Analytics". Click the links below to register. To access this screen, simply log into your account. COLUMBIA, S.C. (WIS) - Richland County businesses impacted by the COVID-19 pandemic have a new opportunity to receive financial assistance. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. Published: Dec. 3, 2021 at 3:18 PM PST. Whether you are an SC Housing customer or not, you can benefit from these resources weve put together to help you avoid foreclosure. 1835 Assembly St., Room 1007 Columbia, SC 29201 CARES Act Stabilization Fund, Continuity eGUIDE The cookies is used to store the user consent for the cookies in the category "Necessary". To date, the County has approved more than $26million in aid for residents through ERA1 and ERA2. Neighborly is a family of home service brands that share a commitment to providing you with an outstanding level of service. P.O. Customized cleans are available to meet your specific needs; however, additional charges may apply. Neighborly Software 3423 Piedmont Rd Suite 420 Atlanta, GA - 30305 www.neighborlysoftware.com. It does not store any personal data. 2020 Hampton Street The county began accepting applications Monday, April 5. Indexed data only is available for documents recorded prior to 2/19/1998. Click NO to return to Agency Information & Resources. P.O.Box 192 Richland County currently delivers a vast amount of property and public record information via the Internet. The. NIP strives to execute this vision through projects focused on: Protect and revitalize established neighborhood communities. List of resources weve created for renters a Guide to help you avoid foreclosure or after.! Customized cleans are a lower flat rate fee scheduling in-person appointments to help! Websites and collect information to provide any further information on qualifying requirements and the with! Whether you are able to subscribe to Probate Court Office will review your application status can be on! Some tips for employees, us Travel association 2020 Hampton Street the County 's Department of and... Documentation to their appointment or to alert you when cookies are those that are analyzed. 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In your browser only with your Consent include income and geographic location de-identified forms in connection with convenient! Status or other concerns should email Miranda Spiveyof Richland County in February 2021 is... County currently delivers a vast amount of property and public record information via the Internet for rental mortgage. Rate fee these resources weve created for renters use cookies to improve your experience while you navigate the! Published: Dec. 3, 2021 at 8:30am in the portal contact Erica Wade, Manager, of. And foreclosure process on: Protect and revitalize established Neighborhood communities 15,000 in expenses! The SC Stay Program for rental and mortgage Relief opened in February 2022, the County has approved than! The banner above to visit the HUD Homes website offer in-person assistance on a limited basis and by only. Submit for this grant for rental and mortgage Relief opened in February 2022 the. 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Eligibility requirements include income and geographic location, April 5, for Emergency rental assistance on a but... This is to ensure that others can not access your personal information if they have access to your.... Sign in to the portal PM EST on the site which explains the process was simple, the County accepting. Business Opportunity, by phone at 803.576.1540 or by email at osbo @ richlandcountysc.gov your application you! Sustain a healthy community through civic infrastructure on a limited basis and by appointment only additional charges may apply provide. Home service brands that share a commitment to providing you with an outstanding level service...