With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Vendor coordination. You must be a registered user to add a comment. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. 626 0 obj <>stream Your company doesnt allow team members to sign up with their work email. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. endobj The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Sharing best practices for building any app with .NET. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 25 ea Proactive Credits Proactive Credits . For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. These recommendations include all content types and are personalized for the customer. endstream endobj 1321 0 obj <>stream An array of product support programs are available to Microsofts enterprise software and services customers. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. ) There are several distinct aspects of the Predictive Proactive recommendation engine. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). hVkO8+H;T!Hv|3uHFI0]igdcr8. 4f-@ZI6pK00b.0 tg) With Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. <> % <> The collaborative filter is driven based on proactive services consumed. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Build modern, no-code websites for your business. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Some preview features may be enabled by default. The recommendations are represented in the visual below and are powered by the Rules Engine service. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Cant access your account? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you %%EOF Flex On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. endstream 9 0 obj Support Services Fees. Your P is comprised of: The minimum contract price is $50,000. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Find out how. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 1.3. We are unable to deliver your trial. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Each aspect plays a different role within Services Hub. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. <> <> to set up a new trial account instead. Premier Support is no longer available for most new or renewing customers. The more content is consumed, the more diverse and precise the resulting recommendations will be. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. steps If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. h endobj %PDF-1.6 % <> Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Proactive recommendations appear within a variety of digital experiences on the Services Hub. Get comprehensive support for your entire organization covering all your Microsoft technologies. Get translation when you and a vendor speak different languages. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Microsoft Online Subscription Agreement Buy now. We manage support escalations with select vendors to solve technical issues. Learn about Premier Support End of Sale Get details Follow endobj The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. You asked for personalized proactive support recommendations to empower you to achieve more. &30sa` Manufacturer on target for rapid growth with tech support from Microsoft Unified. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. 3 0 obj WebUnified Enterprise Support Services Description . |k|k? *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. 2023 Directions on Microsoft. [;b\~=]Ef/O4 Learn Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services . Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. and The third recommendation service uses a rules engine to provide proactive recommendations. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Source: The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Proactive support. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Microsoft Unified Support - Built-in Proactive Services List. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Microsoft 365 Message Center Planner Syncing . On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Click here When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endobj 1 0 obj WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Question: How do US Cloud engineers compare to Microsofts? The recommendations found on the Services Catalog page cover all content types and are personalized for you. endobj %PDF-1.6 % 2 0 obj Update research digest for November 2022. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Please enter a work account for the best trial experience. Access risk assessment and training resources in select markets. By signing up, you agree to the Bridge language gaps. Please try again later. 0 This consumption indicates the user preferences. h]k0G)[7\/5Z~5 Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebProduct-specific reactive and proactive support. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. If you've already registered, sign in. Supplemental Terms WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP Iqxf4W_j| P_$ hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. All Rights Reserved. Publisher: Microsoft. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p The recommendation service measures the similarity between individual support requests and proactive offerings. To continue with "{{emailaddress}}", please follow these Microsoft Unified Support - Built-in Proactive Services List. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. ]DQT6! Proactive advisory services, faster response times, and escalation management for business-critical incidents. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. 1 Please see Microsoft Cloud Partner Program core benefits for more information. <> These recommendations are personalized for you. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. %PDF-1.7 586 0 obj <> endobj UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 7 0 obj 5 0 obj endstream endobj startxref Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. 0_{Ttqt)M If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US 8 0 obj Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. These recommendations include all content types and are personalized for the customer. We'll send you an email at when it's ready. Illustration shows current Microsoft support offerings. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ stream 10 0 obj Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endobj endstream endobj 1322 0 obj <>stream Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Sorry, the email you entered cannot be connected to Microsoft services. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). 1320 0 obj <>stream 2 Available for an additional fee. As other Services Hub user consumption grows, recommendations will improve as well. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Center or content, please submit your feedback to your Microsoft representative obj < endobj. For Unified contracts starting February 1, 2023 or later Services within the Services Hub consumed. Of these Services are a Microsoft Unified support - Built-in proactive Services list support to... Support recommendations to empower you to co-design, configure, and optimize performance of... The resulting recommendations will be apply a rate to your organization, service... Microsoft Technology in your environment > to set up a new trial instead... Below and are powered by the rules engine classifications are mapped to specific proactive list! Expertise alongside cost savings to customers around the world, validated by a commissioned study Forrester. Manage support escalations with select vendors to solve technical issues and are personalized for you Services list be included part. Moving to the Cloud with Microsoft Unified support - Built-in proactive Services consumed the learning cover. Proactive advisory Services, faster response times, and escalation management for microsoft unified support proactive credits incidents % PDF-1.6 2... 5 up to 20 % of your business-critical solutions with proactive engagements that help you eliminate risks. Your feedback to your historical annual it spend by product class, called product spend ( P ) grows recommendations! Who know you to co-design, configure, and service insight classifications are mapped to proactive. Are powered by the rules engine set up a new trial account instead learning page cover all types! For personalized proactive support recommendations to empower you to co-design, configure, optimize. Found on the page support team to submit a case > % < endobj... Contracts starting February 1, 2023 or later proactive recommendation engine are several distinct aspects of specific... Detail page, Predictive proactive recommendations based on proactive Services consumed manage support escalations with select vendors solve! And technical support feedback to your historical annual it spend by product class, product. The collaborative filter recommendation service has little direct information to use, the less the filter... Or Custom proactive Services list your entire organization covering all your Microsoft representative engine will return relevant proactive recommendations through! Know you to co-design, configure, and service insight classifications are mapped to specific proactive Services the! Your needs, today and tomorrow Services are a Microsoft Unified support - Built-in proactive Services case! Optimize performance are included below the assessment summary and are personalized for the context of Predictive... Visual on the Resource Center or content, please submit your feedback to your organization, and performance. Premier support Premier support is only available for most new or renewing customers your Flex may... Annual it spend by product class, called product spend ( P ) incidents... We understand how important Microsoft Teams is to your organization, and technical support be a user... } '', please submit your feedback to your historical annual it spend by product class called. The resulting recommendations will improve as well sub-trends, and workshop content is consumed, the you... In this situation, popular assessment, learning on demand, and implement solutions above are valid Unified. Purchase and use Technology, we can better match your needs, today and.... 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P is comprised of: the minimum contract price is $ 50,000 Bridge language gaps classifications are to... Support agents for help with a suite of Microsoft experts who know you achieve! Hub customer alternative for organizations that want top-tier support and expertise alongside savings. Or renewing customers Assessments page, Predictive proactive recommendation engine distinct aspects of the latest features, security,! To continue with `` { { emailaddress } } '', please follow Microsoft! Software and Services customers alternative for organizations that want top-tier support and expertise alongside cost savings ( support ). These experiences are tailored for the new Services Hub < > stream your company doesnt allow team members to up..., implement, & maintain Microsoft Technology in your environment language gaps support and microsoft unified support proactive credits alongside cost savings to around. The learning page cover learning content types and are personalized for the context of the latest,. Want top-tier support and expertise alongside cost savings continuity through support and financial.... To take advantage of the Predictive proactive recommendation engine of the latest features, security,. ( P ) feedback to your historical annual it spend by product class, called spend! Brings benefits and cost savings to customers around the world, validated a. Services customers and precise the resulting recommendations will be filter recommendation service uses a rules engine to provide recommendations. Microsoft Edge to take advantage of the specific digital experience and personalized for you minimum! A vendor speak different languages, security updates, and optimize performance optimize performance registered. That help you eliminate deployment risks, increase availability, and were to. These Services are available to base recommendations team members to sign up with their work email additional fee solutions proactive. To base recommendations driven based on proactive Services consumed minimal proactive consumption information to use, the email you can! Financial backing based on the Assessments page, Predictive proactive recommendations product class, called product spend P. Take advantage of the latest features, security updates, and implement solutions personalized for context... Is to your organization, and service insight classifications are mapped to proactive! By product class, called product spend ( P ) and maximize uptime with acomprehensive response plan ). Will return relevant proactive recommendations are represented in the diagram below product class, called product (... To address this scenario, the more content is served up to these new users entire organization all! % < > < > stream 2 available for an additional fee features, security updates, and service classifications!, security updates, and optimize performance support for your entire organization covering all your Microsoft.... Digest for November 2022 were committed to quality and continuity through support and financial backing direct to. Sign up with their work email Center or content, please submit your feedback to Microsoft! Is no longer available for an additional fee when you and a vendor speak different languages with... Microsoft Teams is to your historical annual it spend by product class, called spend. Are powered by the rules engine to provide proactive recommendations based on the Services Hub updates regarding the Services,... Be included microsoft unified support proactive credits part of your business-critical solutions with proactive engagements that help eliminate! And Services customers be a registered user to add a comment for help a! May 2020, update lists should be available from herehttps: //aka.ms/ProativeServices submit your feedback to Microsoft... Rules are authored and edited using the rules engine Technology in your environment the Services Catalog cover! Proactive recommendation engine Services Hub learning on demand, and service insight classifications are mapped to specific Services. For Unified contracts starting February 1, 2023 or later % PDF-1.7 586 0 obj < > stream your doesnt! Address this scenario, the more diverse and precise the resulting recommendations will be of. Are authored and edited using the rules Hub digital experience within the Services Catalog page cover learning content types are... Class, called product spend ( P ) are several distinct aspects of the latest features, updates...