Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. The toppings were $4.50 a topping! I would not pay for this again. Arcade is very cool but the games are lacking. The cocktails are everywhere and they start at $9 a drink and go up. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Its 70* out today so idk what the truth was. The breakfast is only served in one location as the other resturant isnt even open yet. Activities: Waterpark is the only feature that comes with your stay. We waited in line for nearly two hours just to be told that our room was not yet ready. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Needless to say I will never go back. The spa is 4-star worthy. Review tags are currently only available for English language reviews. Xian, went above and beyond to help locate it and return it to my son. Spent hours in there. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. I called to complain and we were given a late check out at no charge which was very appreciated. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. It's inclusive and that's nice- which we saw many seniors and handicap children. The Kids area is a joke. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Cabana rentals very pricey during summer upwards of $400+ at water park. This is the version of our website addressed to speakers of English in United Kingdom. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. First issue, the line to check in was INSANE. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Their ropes course is even bigger. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. See you next time! I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Last minute changes I guess. The rooms are spacious & comfortable. We couldve just said nothing at breakfast and walked out after eating. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. They even off cabanas with the personal pools!4. Seriously? I would like to have you continue this conversation with our Guest Services Manager. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Outdoor pools should be heated and open. I can support that! 40 tickets to ride the roller coast, etc. It was so over crowded we had to wait 5min or longer just to get on the elevator. Hotel is clean, rooms are clean. If youre smart, you will save your money and stay elsewhere.More. They open at different times. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. There are service gaps noted by other reviews that do need improvement. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. The quality of prizes is elevated!!! All the F&B outlets are just ehh. 3. I would not pay for this again. Harassing guest to move their cars needs to stop. The property is beautiful, modern, and decked with gorgeous art and textiles. Food & Wine Festival at Kalahari Resorts & Conventions. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. There is very little room service, no in room coffee maker, no valet parking. We bought the package deal and everyone got a pass. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. If you want some sort of paper trail or invoice, you must ask for it. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. If everyone needs to be in a raft on the lazy river, have it stated as well. Check in can be long too depending on time of day you arrive. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. It's only been open for 3 weeks and already this many issues! Im creative! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This was a huge mistake because had she just told me I could've moved funds. As we take more trips, I'll update this blog post. There was usually long lines for the Zip Line attraction. 3. Its also blissfully quiet on our floor. Next time I am going to look into renting a cabana. For as much as I paid to stay here the customer service should have been outstanding. Good luck on towels, toilet paper, and toiletries so pack your own. No one wouldve noticed! Not the best job in keeping out noise from the corridor. They open at different times. What are we to do for breakfast??? The cocktails are everywhere and they start at $9 a drink and go up. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. Please see our partners for more details. Tripadvisor performs checks on reviews. It's like a Vegas for kids. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. This as a first impression with no formal greeting was very off putting. Thank you. The rooms are fine. 5. Show more Show more Kalahari Resort. It's only been open for 3 weeks and already this many issues! Some F&B outlets don't offer fountain, some do. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Every child under 48" must wear some sort of life jacket. Just bakery and tacos at the Starbucks- uh what?!? It must be asked for. 60 tickets to do the big zip line. Its also blissfully quiet on our floor. She seemed confused at times and poorly trained to handle customers. We bought the package deal and everyone got a pass. Now, we knew the food was $$$$. Kitsch, cheesy, cheap. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Tripadvisor performs checks on reviews. We couldve just said nothing at breakfast and walked out after eating. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. We finally got into our room and headed to the water park after a quick change. Water park- Overall awesome. Yesterday half the slides were closed. Perfect for us. Needless to say, we WILL NOT be returning to this resort. We waited in line for nearly two hours just to be told that our room was not yet ready. Our room is super cute, nice and clean. Xian, went above and beyond to help locate it and return it to my son. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. It feels like its all about the bottomline. Again second impression of checking in before getting past the registration desk was very off putting. She laughs and eternal hold is now my home. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. No blankets or towels available to sit on. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. There is very little room service, no in room coffee maker, no valet parking. We cant hear all the kiddos running round above which is a win in our book. No one wouldve noticed! Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. 40 tickets to ride the roller coast, etc. Waterpark passes are included with an overnight stay. We were told our rooms would be close and on the third floor. Anywhere but Kalahari. We enjoyed the pool so much. 1. Prices are the average nightly price provided by our partners and may not include all taxes and fees. At all. They have considered all things from babies to teenagers. If you want some sort of paper trail or invoice, you must ask for it. Round Rock, TX 78665 (512) 651-1000. Nope. As in! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. We go above and beyond to ensure this common goal is met. Amazing food not to mention its really cheap. Yesterday half the slides were closed. 2. Here is the short version as a family with a 4 yr old and 74 yr old. So if you are sensitive to that, be sure to ask for a room at the end. Spent hours in there. Buried many a thousand year. The indoor water park and Tom Fooleries was a great experience. This was our 1st stay with Kalahari Round Rock and it will be our only. Clearly the guest are unloading as quickly as possible. Who is monitoring guest coming and going? They have considered all things from babies to teenagers. 5. Every child under 48" must wear some sort of life jacket. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. But you don't actually need any sort of pass to enjoy Tom Foolery. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. 2. This Again kids just running around like crazy and the parents just sitting and drinking. There is a Starbucks, Ice Cream Shop and a full market open all day. Ok fine! But there is tons to do where you never have to leave if you don't want to. Ok fine Ill go through front desk! Over and over this was witnessed. Lots of games, lots of rides, lots to do. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Every child under 48" must wear some sort of life jacket. 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