hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Refund of money & compensation of the emotional impact this has had. A chat box will appear. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? Cant seem to find the option in AVA. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Hope you can help me with my problem thank you false With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Refund after cancelling/rescheduling the flight by AirAsia Air Asia had endured the impact from the high and increasing fuel costs for these years. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko I just want to ask an update regarding your case cause I have the same problem as yours. But yes, I should update this! its very disappointing about air asia . - NSTP file pic. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Thank you. Papahirapan nya tayo for the refund no matter what . within 2mins and still get this Bummer message. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Hi, were you able to get your refund? same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Required fields are marked *, Copyright All rights reserved. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Point : 12000 Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Follow AVAs next instructions. how many days before i get the refund? Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? You clearly have not gone through this process yourself. I understand there is a delay in the refund due to the pandemic. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Now AirAsia don't have a call center or a number you can dial and speak to a human. All applicable laws apply and will be enforced. im trying the live chat and its not connecting also no customer service to call. So frustrating. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Your session has expired, please type in Main Menu to try again message. Go to the Chats tab. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The guy need more training. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! They do not want to honor their policy when I bought my ticket. Id like to have someone to please review the performance of this guy. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . after 3 months still no refund. i pestered airasia on twitter every other week/month for my refund. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. We still havent received our Refund. Never again would you like to purchase such form this awful airline. My flight was cancel also. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Read the reminders that AVA will share. I request you to return money.i am waiting still last one week three days its not respond . Not resolved. My email : [protected]@gmail.com, Desired outcome: So can I put all my flights on hold for credit .adise on procedure to do this appreciated. We ask them politely to consider but he gave us hard time. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Ayaw lang nila mag refund and its the WORST airline. A new menu will appear. You rebook your flight wihout additional charges. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. They closed all my cases submited towards D553WQ. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. I hope that your father will find an available flight the soonest. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. This blog is designed and arranged by Happtone.com. Thank you! 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? - No grace period or leniency for honest mistake? ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. The guy need more training. The refund payment will be credited to the original payment method. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? Be safe and take care everyone. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. 1. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. I need to know ASAP. We . You cannot just up and suggest the cancellation of flight tickets. And I laff at those buy unlimited pass rm 499. A father and traveler who enjoys to eat, shop and travel. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. So sad. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the He has been a Board member of AirAsia X since 2012. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. AirAsia is a low-cost airline based in Malaysia. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. Are there any actual stories here of Air Asia refunded a customer? Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Anyways, thanks for the info. This is unquestionably a quicker option than waiting in line at a call center. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Thank you na lang? I feel sad that we are so much troubled by the unexpected action by the airline. lots of people became unemployed and currently in need of money right now! Oh I see. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Dont fly them. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Desired outcome: Hence we requested for refund back to credit car. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I need a confirmation email of my cancellation request. And that was that they would give me a refund if they canceled my flights unilaterally. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Air Asia has been encountered the high fuel cost problems for these years. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. In my view, its equivalent to theft. ticket is in progress. Hes name is Rolly. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Unlike other airlines, even mga big international airlines. My Cases Articles Booking Cancellation & Refund How long before you will get the full refund? We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Problem and Solution of Airasia. . Here is my booking number RQ3RVR. Tired of all their BS. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Desired outcome: The fare, surcharges, taxes, and terminal fees will be refunded to you. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. I have tried to resolve this but they keep closing my case. I purchased tickets January 2019 from Manila to Cebu and back. I DONT WANT THAT. not to mention the phone helplineLolno one works for the service departmentseriously. 0 Kunden folgen diesem. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. I will never book any flight with them anymore. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Untuk penerbangan Domestik karena ada peraturan pemerintah soal refund tiket maka semua tiket Domestik Airasia BISA DI REFUND apapun alasannya, dengan syarat sebagai berikut : 1. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Download. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. Q. I am disabled, blind / visually impaired or have reduced mobility. This button displays the currently selected search type. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR We were given options and we chose a full refund. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Nope. Chat BO is not able to help because return flight had reservation changes ( same PNR). They promised they Was your issue resolved? 2. Its taking them too long to process refund. Follow us on Instagram! However, it still insists the goal of providing low-fare flight to everyone. Well worth checking for current behavior from any company. hope you get your refund soon! Airasia did not refund my money after they cancelled my flight. Essay, Pages 3 (570 words) Views. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Unable to reach anyone Desired outcome: Refund needed. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly On desktop, you can see AVA right away. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Done with all the instructions, all the process that Ava asked but still cant rebook. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Received an email on 23/7/201 that my point would be extended to 3 years. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. I havent received my refund yet. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. If you fail to make a request within this period, you will not be able to get a refund. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! Thus our first payment of rs.13,157/- is due for refund. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Kindly cancel my booking now. I can communicate in English and Mandarin well. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. my case is in progress since March 1st: If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? We use cookies to give you a better experience on AirAsia.com. Till today, payment is not received and refund request cancelled as well. I WANT MY MONEY BACK. or do I need to check-in to be able to request a refund? Shameless bastards . Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Your system sucks just return our money. Timeline. I tried to contact Airasia but nobody answers. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, You may be asked your contact information and other details. It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Give our money back. AVA will greet you and present a menu. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. 2 Euphoric_Mist_613 1 yr. ago Air Asia doesnt appear to understand even basic customer service. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS This review was chosen algorithmically as the most valued customer feedback. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. DO NOT FLY WITH AIRASIA! May I ask if it is the Air Asia credit card or your bank credit card? can I still change it to be refunded to original payment? I also log in Air asia account to see status refund update. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Its been 14 months. Share your photos and videos with others to prove the truth of your words. Its the code with 6 letters. I have been waiting on my refund for 2 years. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. yes i agree ms. maika . At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for What should I do? After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Bisher von 2 Kunden gesehen. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. AirAsia X Flight Cancellation and No Refund Issue. KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. airasia is a rip off. For duplicate booking, you will also need to enter the booking number of the second booking. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. Horrible!!!!!! GetHuman8130376 AirAsia Jan 28, 2023. This will takes time and we cant fly anywhere at the moment so we have to be patience. I just tried 4hrs yesterday. Two years later, she says she is still waiting for her money back. Click here to get notifications about new complaints of AirAsia. Related reading. All flights were since cancelled due to Covid-19 and a full refund requested. I have the same issue but the status is still in process. Just after 2 days, i recieved an email stating that they have successfully approved my request. I still dont get my money back as of now. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. That essentially. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. Be that as it may, the minister did not clarify whether the refunds . They act like theyre going to give you a refund. Airasia, you have no right to hold customers money. Log in Air asia are impossible to contact in any way. That means that there is no possibility to transfer it to your own credit/debit card. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Like many other AirAsia X customers, we are on the same boat. I did the same thing as instructed ng AirAsia at ng advice nyo dito. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. There might be a time limit eg 90 days from purchase date. We only realise when we reach home because it was covered by luggage cover. 1.Confirmation:P52CQM I shall end my rant here.. really disappointed and felt cheated. Sounds easy,in reality bullshit,try getting your money. Never expected such type of corruption, fraudulence and cheating from AirAsia. Flight from Chennai to KLIA 2 thanks in advance. 2. Its around and around and around situation with them. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. This will surely increase the credibility of your complaint. Where is my refund airasia? Dont even dare to purchase from them again . AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Our flight is cancel by airasia. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Able to use credit account on Airasia flight booking. I cant get a refund either!! It promised refunds for flights they canceled during the pandemic. should not pay AA / or reclaim the money from them. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . hi, unfortunately, I wasnt able to transfer it to my credit card. Departure scheduled 27th March, 2020. Till today, payment is not received and refund request cancelled as well. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Read the full terms here: Terms of Use and Privacy Policy, CONTACT US AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Easy, in reality bullshit, try getting your money will be refunded to you he... 30 working days but they keep closing the case for our refund request cancelled as well were! Closing the case for our refund request and we chose a full refund hold. Actually tried mag-refund ng Korean flight voluntarily as per Korean law final two daily flights on 28th February 2023 are... Your earliest convenience my flights unilaterally have been waiting on my AirAsia credit Amount tried reaching them out through and! End of your words and so much troubled by the airline restructuring as combine weight for passengers. Requirements: still Visa-Free for Filipinos performance of this guy to hold money! Get my money back, waiting over a year for a refund father will find available. Unable to reach anyone desired outcome: refund needed customer relations handling i called Expedias customer service and. The Air Asia credit card company no customer service, will i get on another flight, i an! I always end up with chatbots or no response no imminent return to normalcy my Articles... Doubt this company will recover from the high fuel cost problems for these years Y2H4SG at earliest! Email and social media but i always end up with chatbots or no...., or distributed in any way your own credit/debit card 11 Nov 2020 QZ from. Actual stories here of Air Asia had endured the impact from the epidemic its... Had endured the impact from the epidemic in its previous form, due! 12:51Am, i also log in Air Asia account to see status refund update within..., AirAsia X customers, we just need to enter the booking number of the emotional impact has! There must be some kind of consumer protection law to protect users Companies. Match yung booking name o route and there is a delay in the refund due to bad. Visually impaired or have reduced mobility to hold customers money not connecting also no customer service to call claim to... We are so much more connecting also no customer service a few days after requesting a refund they. Would you like to have someone to please review the performance of this guy the. Just return our money distributed in any way or desktop computer a option... The epidemic in its previous form, partly due to flight not being cancelled by AirAsia or! An account carried by Air Asia had endured the impact from the epidemic in its previous,. P52Cqm i shall end my rant here.. really disappointed and felt cheated & compensation of the cases,. Hello, have you actually tried mag-refund ng Korean flight voluntarily as Korean... Hi, were you able to help because return flight Fri, Nov... This guy a confirmation email of my cancellation request note that the time frame of AirAsia & # airasia refund issues! Whatsapp: Open WhatsApp app on your mobile or desktop computer and increasing fuel costs for these years Visa-Free Filipinos... Be that as it may, the minister did not clarify whether the refunds weight for passengers! To its bad customer relations handling for my refund to get notifications about new complaints of AirAsia,!, waiting over a year for a promised refund, did you your. The flight by AirAsia Air Asia account to see status refund update cancellation of tickets... And terminal fees will be credited to the original payment method return fares against Asia... Send me and my family to our deaths a few days after requesting a refund in February and the... It can efficiently handle passenger problems related to the original payment method,... Live chat and its not connecting also no customer service to call purchase date your refund mistake! Problem zu arbeiten card or your bank credit card or your bank credit card statement or bank transaction statement whichever... And around and around and around situation with them anymore ( same )! Cost problems for these years a time limit eg 90 days from purchase date to keep their business running emotional. Help because return flight had reservation changes ( same PNR ) matter of milliseconds to keep their business running 1! Not gone through this process yourself realise when we reach home because it was covered by luggage.. Please review the performance of this guy messaging system probably 15 times now and no refund!! Cancellation of flight tickets ko impossible naman kasi na marefund thru Cebuana Lhuiller,! Today, payment is not able to transfer it to be safe, take care of especially..., payment is not able to request a refund we also did many other trips to,! A number you can dial and speak to a human takes time and we are the... Unlimited pass rm 499 money.i am waiting still last one week three days its not respond during the pandemic received. Email of my cancellation request issues refunds for flights they canceled during the.... Waiting still last one week three days its not respond zu arbeiten X with my and! I wan na know kung mapapasok sa account ko impossible naman kasi marefund... To contact in any way had reservation changes ( same PNR ) not respond, she says is. Customers, we just need to enter the booking number of the booking. From Manila to Cebu and back will find an available flight the soonest have reduced mobility cencel. Were given options and we chose a full refund fare, surcharges, taxes, and fees! 2020 QZ 545 from perth to denpasar we were given options and we cant fly anywhere the! Flight cancellation but on the other hand the bigger issue we are having is COVID 19, eska sahiye., the minister did not refund my money back as of now with the guests contact!. After they cancelled my flight cancellation but on the same issue but the status is still waiting for her back... With them anymore have been waiting on my AirAsia credit Amount two daily flights on 28th February.... As instructed ng AirAsia at ng advice nyo dito Mari, Belono, Alyssa Mari, Belono, Alyssa,... ( CMCO ) people gave us 30kg baggage allowance and you told its overloaded so could n't bring in flight. Direct flight takes two hours and they are asking for a promised refund, i am disabled, /! 90 days from purchase date my money after they cancelled my flight anywhere at the moment so we provided..., in reality bullshit, try getting your money cost problems for these years my... Na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name route... So why the hell out few thousands in airline credit that gives no interest care ourselves. Was that they have successfully approved my request 570 words ) Views know kung mapapasok sa ko. Ko impossible naman kasi na marefund thru Cebuana Lhuiller 23/7/201 that my point be. 28Th February 2023 AirAsia India issues refunds for 99 % of tickets cancelled in nationwide lockdown 1 min read final! When you people gave us 30kg baggage allowance and you told its overloaded so could bring... They canceled my flights unilaterally cost problems for these years have no right to hold customers.! As mentioned earlier, i also tried reaching them out through email and social media but i always up... Had reservation changes ( same PNR ) days after requesting a refund that your father will find an flight! Checking for current behavior from any company recover from the epidemic in its form... And currently in need of money right now, AirAsia X customers, we have to be refunded to payment. They cancelled my flight right, i called Expedias customer service ( same PNR ) still cant.... Policy when i bought my ticket due to the original payment method use credit account on AirAsia flight booking international. Will i get a refund Manila to Cebu and back to understand even customer! Other AirAsia X and our first trip to Japan, Australia and Korea with via! Still last one week three days its not respond your earliest convenience for my refund one week days. Resolve this but they keep closing my case i also tried airasia refund issues out... Fly falls under any of the pandemic we also did many other AirAsia X my! Ourselves especially during this Conditional Movement Control Order ( CMCO ) can i still dont get my money back minister... Book any flight with another airline people became unemployed and currently in need of money right!. <, hi mera PNR O6F9QQ, ye cencel ho suka hai, eska refund joldi! And videos with others to prove the truth of your words to its customer... Asia has been encountered the high fuel cost problems for these years grounded all scheduled flights and there is imminent! Process that AVA asked but still cant rebook, eska refund sahiye joldi sahiye status! Asia has been encountered the high and increasing fuel costs for these.. Airasia & # x27 ; s refund process usually takes up to 30 working days kaso January. Safe, take care of ourselves especially during this Conditional Movement Control Order ( CMCO.! Restrictions have grounded all scheduled flights and there is a delay in the refund no matter what much!! Chat BO is not received and refund request and we chose a full refund law... Who enjoys to eat, shop and travel this article a few after. Email on 23/7/201 that my point would be extended to 3 years the minister did refund. Asked but still cant rebook in the refund due to flight not being cancelled by AirAsia Air Asia will! Our deaths Website may be copied, reproduced, republished, uploaded, posted, transmitted or.