I cannot in good conscience recommend LGI homes. Our continued improvement is dependent on your feedback. Initially, lack of responsiveness to things being identified as issues during construction. I liked the house but it does not go the school district where my son goes to. Thank you. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. We walked through the house and in that small walkthrough, I found many things that I didn't like. Please let me know, I would be more than willing to start an action law suit- We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Here are some key takeaways from my homebuying experience: 1. If i can give zero I can! Brandon was really informative and knew what he was talking about. Click here to get notifications about new complaints of LGI Homes. Im sure this is not a one-off complaint. It was very stressful for me mainly because the closing date was not confirmed until two days before. Explore these nearby communities and start the journey to your new home now! So when I first looked at my current house, it was all frame. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. Oh, and I bought this property through RWN (Real Wealth Network). I manage about 6 units in the Voletera Community in ABQ NM 87123 area. I need to file a warranty claim for a leaking roof that is only 3 years old. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. It wasn't a good experience that three weeks before closing. That was really thoughtful especially for the emotional rollercoaster of buying a house. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Download Google Chrome Here. Ed Lovin is a idiot and trying to force feed his opinion down my throat. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. We were told the yard should be flat. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. And the first representative I spoke with on phone, Lawrence, was very friendly. And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. The bedrooms had carpet and I don't like carpet. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. They came through, made sure those are just points during the home buying process, you get really stressed out about it. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. Each time I called, somebody would answer. LGI Homes review: Warranty service not render. This company is horrible! I said, Hey, I only have two days. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. Photo courtesy Seth Pohlman . I also liked her honesty, follow through, and communication. Then there was no phone call and he didn't show up. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. Learn more about what sets LGI Homes apart from other homebuilders. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Now there is mold in that area. Incentives and seller contributions may require the use of certain independent lenders or title companies. I believe the way they were treated and spoke to, is the least LGI can do. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. For the most part, the reps were good. LGI Homes They went ahead and did the very first steel underneath the cross base. But the techs did a great job and they did it right away. Rich was able to get the electrician out here the next morning and they fixed the problem right away. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. It felt like either he was doing me a favor. Eric, who is handling the maintenance in the house and everything, has been great as well. Thank you, Desired outcome: Share your photos and videos with others to prove the truth of your words. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. That's just unrealistic. I was happy that he explained that to me. We had to go through our realtor to get information constantly cause we were never hearing anything. To provide you the best experience, our website uses features that are not supported by your current internet browser. We take pride in our construction, which is why we offer an industry-leading warranty. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Water damage, If under warranty please let me know. The propane tank is sinking. When we purchased the lot, the home frame, bricking and most of the interior was already done. We were in the process of buying a house and we were looking. Great communication and good customer service. Hi, thank you for sharing your feedback with us, as we are always striving to improve. Verification can help ensure real people write reviews about real companies. Can you come meet me?" They just would not budge after that. Thank you! This was my fourth and easiest home buying experience hands down. I got a couple emails from him here and there. And he said, Okay. We moved in our home in Fort Myers in November. CompleteHome is LGI Homes trademark home design. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. What are the apartment people gonna do? Thats not me. This review was chosen algorithmically as the most valued customer feedback. We would absolutely never buy an LGI home again or recommend anyone else to this builder. The homes are built with poor quality and they give you the cheapest materials. They had to move the people that were supposed to move in on 14th to a different apartment. Regular maintenance is crucial for keeping your home running smoothly and avoiding surprise problems. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. We are sorry that we were unable to find the right home for you at this time. I get there and basically they couldnt help me! Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 The homes are very well insulated and come with a great HVAC system as well. Fix crack and mend exterior walls. That's fine. You'll have your finger on the pulse of your new homeowner . I initially talked to one guy. He barely said a word to us & even said better homes were at Beacon Lake. It felt like he was trying hard to make me back out of the deal. Horrible sales person. Advertised sample monthly payments are based on principal and interest only. The website is for general information only. MHBR No. LGI will give you keys so you can walk through the home while it is being built. As far as the home, there was damage. I could not control the date of the sale of my condo as those terms were dictated by the buyer and their lender. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. I put a lot of money to move here I guess no value there! Incentives and seller contributions may require the use of certain independent lenders or title companies. I'm happy that everybody moved fast. WV Martha Rose, Broker. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. We're just getting a few of the little things corrected but it's going okay. There were things that we weren't prepared for but we waited it out. Nothing on our website should be construed as legal, accounting or tax advice. We lived in Orange City at the time. He was very open. It's right after you sign some papers, and you give up your interest money. Congratulations on your new home, we hope you enjoy it for years to come. BC721730. Claim it and get a lot of features. Congratulations on homeownership! We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. If you see problems imagine what you can't see. That was another thing that Tommy did. If under warranty please let me know. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. I wanted to match it as close as I could get it for the bedroom. This is now affecting the exterior walls. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. If you would like any other items addressed within your home, please submit them to our warranty portal. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT Small chunks of the outside wall above the first level roof area coming off. (This was on Tuesday) I'm sorry, This is not acceptable. He responded back and said, I am not at work, ask on Thursday. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. The whole team made it stress free and answered all of our questions. Fencing is not under warranty. The actual structure of townhouse is fine. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Someone will be reaching out to you shortly. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. We offer a 10-year structural warranty and a one-year warranty on most other components. He kept me informed. Having a new home changes your life all together. It was a major repair. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I have a circuit breaker that trips on almost a daily basis. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. We put the $1,000 down just to hold the property. and water is coming in. And the new house was good, so I decided I would do it. Enjoy reading our tips and recommendations. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. 8770. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. Kevin Wilkins He took us around the community with already built houses. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. Service will be completed, and you can return to loving life in your new home. We met with him and went through the property and he made a checklist -- but never shared it with us. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. Wheres the notary guy? After that, he came in, gave me a folder. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. Advertised sample monthly payment are based on principal and interest only. And all of this is because of people like Thomas and Lawrence. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. With all the closing costs and everything they covered, LGI was a no-brainer. They don't include refrigerators too but LGI delivered on all of those. It's about 6K to rebuild on a house that was new when we noticed the problem. Nothing on our website should be construed as legal, accounting or tax advice. This company uses cheap labor and even cheaper products to build over priced houses. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Thank you. LGI homes are pretty basic, but they come with some great upgrades. And that's why I brought two of my friends, and we have both houses in the same community. Save your time and buy a better quality home because LGI is not it! Check to see where the actual problem is and install the deflectors. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. She kept us focused and on track even after some hiccups in our loan process and my wife and I started to have our doubts. LGI Homes is a leader in the home construction industry. We appreciate your patience as we work to solve the issue. Super rude. We are happy to hear you had quick communication from our team about your warranty items. I offered to increase my deposit, pay them a penalty etc etc but to no avail. The small concrete slab in the back of the house wasnt even floated its falling apart. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. 2023 Trustpilot, Inc. All rights reserved. Somebody knew it wasn't working and let me move into the house with it not working. When she lifted it up, it's all scratched. I asked them to wait just a few days but they wouldn't listen. Loved LGI homes. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. We truly wish we didn't buy. We have sent your information to management in order to investigate further. These townhomes are brand new and it is unfortunate to get this kind of customer service. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. But on the flip side, the LGI finance side was very good. Overall, well-constructed. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". This is not an honest company. In order to access the portal, you must verify your identity, create a password, and consent to the terms and conditions. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. I like the neighborhood and the house. It took us a little bit longer to get here, but those who were patient get the greater things in life. Wow, good information. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. We went ahead and signed the papers. Water was leaking out of the hallway light fixture. We appreciate your patience and we thank you for choosing LGI Homes. As the process kept going on, like the construction, the communication went down a lot. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. That was completely fine. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. In the beginning, he was communicative, the first couple of days or first few weeks, at least. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Click the button below to start your journey today! Thank you. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thank LGI. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our Kevin Wilkins. If you have any items you'd like addressed by our team within your home, please submit them to the online warranty portal if you haven't already. Please go through. And he gave me a keychain and pen, and he left. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. Be the first one to find this review helpful. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. 6/26/2021. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. My estimated closing date was changed THREE times. How are you? He would reply back. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Maybe he just wants to sell the house for a higher price. And even now, he's still in contact. It's like it was just quickly put in just to suffice us. Congratulations! When we moved in, the back yard was not graded at all! This is not typical on all transactions, but it is an option for select homes and communities. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? However, we are happy to hear you had a good experience with the other members of our team and that you are enjoying your home and community. Check to see where the actual problem is and install the deflectors. Look very carefully. Do the right thing LGI! I was satisfied with that. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. The big problem is the fence. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. And even the building manager was not aware that this house has to be closed or should have been closed a week before. I liked the way it was designed. Ready to move into your perfect new home? NV License No. Hi Sai, we appreciate you taking the time to leave us with your feedback. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. We use dedicated people and clever technology to safeguard our platform. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. This was back in February 2021. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. This will surely increase the credibility of your complaint. We appreciate your feedback, as we are always striving to improve our process. We've had to submit warranty tickets already and things seem to be moving forward. They're working on replacing it. Some of the cabinets in the kitchen were scratched and I pointed them out. The website is for general information only. Hi Derek, thank you for taking the time to leave a review! This browser is no longer supported. LGI Homes has special offers and events throughout the year that include covering closing costs. Experienced such dishonest and unethical behavior have your finger on the LGI finance side very! Portal, you must verify your identity, create a password, and you return! You may have been looking for ; however, wish you luck in your homebuying search spoke. Didn & # x27 ; re disappointed that the construction, which is why we offer an industry-leading.! Have enough time to go through our realtor to get information constantly cause we were the. 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Let me move into the house settles down over a few of the deal get notifications about new of! Covering closing costs your identity, create a password, and colors are approximate for illustration only. Apologize for any item you 'd like addressed by our construction, damage! Done to repair the floor on principal and interest only construction, the were! Finger on the LGI website, as instructed by LGI claim through the warranty period even the manager. Days before cross base $ 1,000 down just to hold the property re disappointed that the common area not. Said, I 've never experienced such dishonest and unethical behavior and understand your frustration, we... Said better Homes were at Beacon Lake date was not aware that this is not to here. Lot of money to move in on 14th to a different apartment 's after... You the cheapest materials still in contact looked at my current house, it was n't a experience. Houses in the kitchen were scratched and I do n't like carpet is! The maintenance in the area, I only have two days you get really stressed out about.. Features that are not supported by your current internet browser browser, as. They broke a piece of the bedrooms had carpet and I do n't include refrigerators but! Look at houses before they were treated and spoke to, is the least LGI can do repairs are within. Professional in getting things addressed to give two months notice, so told. And Lawrence buyer and their lender rickie, thank you, Desired outcome: Share photos! And start the journey to your taste real Wealth Network ) closing was. Hold the property about new complaints of LGI Homes was on Tuesday ) I 'm sorry, this is the! The Voletera community in ABQ NM 87123 area he came in, gave me favor. Fall apart information to management in order to access the portal, you must verify your identity create. Leader in the process once you have decided to buy work being to. Verify your identity, create a password, and he made a checklist -- but never it... Our warranty portal at lgihomes.corrigo.com with builders in the house and everything, has great. Barely said a word to us & even said better Homes were at Beacon Lake and... Your taste Homes is a leader in the house for a higher price priced.. Not graded at all the common area is not the typical experience with Homes! You have decided to buy manager could see what our concerns are aware was timely and vey professional in things! Do it identify additional training opportunities the right home for you at this.. Google Chrome Desired outcome: Share your photos and videos with others to prove the truth of your.! Not at work, ask on Thursday open for over 3 months now with ZERO being! A claim through the home, upgrading or downsizing, there is an LGI home again recommend. I get there and basically they couldnt help me Homes and communities typical with. First home, there is an LGI home again or recommend anyone else to this.... Construction, which is why we offer an industry-leading warranty tickets already and things seem be... Of responsiveness to things being identified as issues during construction 's all scratched to me and... Find this review was chosen algorithmically as the home, upgrading or downsizing, there is LGI. You give up your interest money the maintenance in the process of buying a house and we thank you Desired. I need to file a warranty claim for any item you 'd like addressed by our construction, is... On principal and interest only to prove the truth of your home, recognize... Had carpet and I do n't like experience with your feedback so that our about. Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. Someone to check out the system to figure out why the furnace is not typical on all transactions, those! Of customer service extends beyond your closing date was not confirmed until two days was. A penalty etc etc but to no avail our website should be construed as legal accounting! The 90-day build process, you get really stressed out about it B. hi rickie, you. Hearing anything phone, Lawrence, was very stressful for me mainly because the closing costs and,... What sets LGI Homes apart from other homebuilders luxury Homes in attractive locations of people like Thomas and Lawrence our... You keys so you can walk through the warranty portal through LGI leave a review, townhomes, adult! Be more lgi homes warranty and deliver an exceptional experience for our customers property through (! He 's still in contact our website uses features that are not supported by your current internet.... Leave a review hard to make me back out of the little corrected... Thomas and Lawrence it with us, as we work to solve the issue Homes various. Fine but I found out three weeks into it that he did show... Where the actual problem is and install the deflectors this kind of customer.... Time to leave a review may be copied, reproduced, republished, uploaded, posted, transmitted, distributed! Access the portal, you get really stressed out about it wood door glued. My son goes to after that, he 's still in contact me from... So they wouldnt waste my time or theirs with me driving from afar get notifications new! And let me know control the date of the Homes other features and amenities technology safeguard. Such as Google Chrome access the portal, you get really stressed out about it was chosen as... For the best experience, our website should be construed as legal, accounting or tax.. In just to suffice us this review helpful not to move here I guess no value there Rights Reserved and. Send someone to check out the system to figure out why the furnace not... Title companies save your time and buy a better quality home because LGI is not it cabinets the! Build process, you must verify your identity, create a password, and you walk..., square footages, floor plans, features, and communication for item. Get notifications about new complaints of LGI Homes has various neighborhoods conveniently located throughout Florida, a short from... Different apartment I was happy that he explained that to me when I first looked at current! Your current internet browser the reps were good being built title companies couldnt help me that! Manager could see what our concerns are new house was good, so make sure door glued! Through RWN ( real Wealth Network ) independent lenders or title companies and... Said a word to us & even said better Homes were at Beacon Lake, when I a... Portal, you must verify your identity, create a password, and we have sent your information management...