This article was published on August 15, 2022, and updated on January 19, 2023. As countries grapple with COVID-19, uncertainty has become the universal new norm. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of There are mice in my vacation rental! If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. Vantage is stonewalling. When youre on vacation, its easy to let down your guard and fall for a sales pitch for an original sculpture, diamond ring or timeshare. Tweaking the immortal words of Biggie: no money, mo problems. My point being, a luxury yacht it was not. My trip to Egypt with Overseas Adventure Travel was scheduled to depart in late March. The worst fee Ive seen is for the end cut of a roast served at dinner. Theyre not. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. As you know, the global COVID-19 pandemic has made travel very tricky. Most lines will make good on it to avoid the bad press, she said not specifically referring to this article but to the negative coverage some companies, including Vantage itself, have gotten previously in the pandemic. I recommend bringing a small bag or backpack with all of your essential medications and at least one change of clothes. And each time we re-booked the trip with the promise that this time it would go forward. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. please contact our team at Elliott Advocacy through this form. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. You have 24/7 phone support through most of the online agencies. My consumer advocacy organization has a case backlog, too. Is this really the end of junk fees in travel? You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. Here are some of the risks. Agents are often incentivized by commissions and bonuses called overrides from cruise lines that reward them for booking a lot of itineraries with the same company. Five weeks before that one was to depart, Vantage postponed it to August 2023 as well. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. The small-group and cruising company has been recognized nationally. Based on expectations set by Vantage, my husband and I expected the sea portion on board La Perla to be the most memorable high point of our trip and yet it turned out to be the exact opposite as Ive detailed in this review. The first week (Aug 25-31) was on board the 27-passenger private yacht, La Perla. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. Uh-uh. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Gloria, did you read the other thread on Vantage? There are posts from people who have gotten satisfaction from this company (and others) by contac Vantage Deluxe World Travel. They never responded, and why should purchasing trip insurance from Vantage have any influence in their response? And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. But there are lots of cruise options. Seasickness medications like Dramamine and Bonine will lessen the effects, but they will also put you to sleep. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. Cruise lines add tips of up to 20 percent to your spa or bar bill. This happened in February and my aunt is always calling to check on. After one year with no results, Carter reached out to 7 On Your Side. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. Inside We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. After we returned we were able to reach Nancy on September 18. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. WebWorking with Vantage Travel is the worst experience of my life. I expected some places to be closed, but not EVERYTHING !! Youll also connect with other readers who want to make the world a better place. So should you take a cruise this year? We want to make sure that, when you do travel with us next, were able to deliver you the deluxe experience you expect and deserve. The right to have available, on board ships operating beyond rivers or coastal waters, full-time, professional emergency medical attention, as needed until shoreside medical care becomes available. Three passengers, one of which was my husband, contracted a bacterial contamination within a 3-day period aboard La Perla. Cruise lines give themselves permission in their ticket contract to miss a port and substitute it for a different one, or not at all. more. We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. So you have no one to turn to when something goes wrong except the cruise line. Yes, I am jchpgma. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. You probably need travel insurance for your cruise. has refunded more than 5,000 travelers amounting to more than $12 million. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. How are they allowed to keep my money? But as you can see from the above numbers reported to the government, their record gets progressively worse each year. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. NOTHING, until the last day and we had a town full of people and open shops and cafes. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. Q: Last year, we booked a tour to Portugal and Spain through Vantage Deluxe World Travel. That is exactly what we are doing. But it might be a helpful piece of supporting evidence when you file a complaint with the A.G. How do you buy a cruise, then? Can you help? One would be about the length of the bus ride to get to a tour. We had several couples on our tour who had previously traveled with Vantage and had good experiences. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. They No, no, no. This is the third Tripped Up column in a row that addresses the issue of refunds. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Here are my strategies for advocating your case. There are a variety of ocean cruises, from budget to luxury. I will ask many more questions this time. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. We know there are sunnier days ahead, and were dutifully planning for them. With the safety of our travelers in mind and to accommodate the changes this crisis demands, weve made the difficult decision to extend the postponement of our journeys through July 11, 2020. Its gonna cost you. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. If you have questions about your journey, we encourage you to use the chat function on our homepage. Vantage Travels delayed Ocean Explorer vessel. You can shop around, find the best itinerary, and discover ones you didnt know existed. It was their problem. Well, as I write this, one cruise line is telling passengers theyll need to wait two years to get their refunds. (She is currently the senior cruise writer for The Points Guy. Check out our directory. All three were very ill and had high fevers around 103.5, bacterial contamination and dehydration. If you get seasick in a bathtub, please dont book a cruise. So when the new cruise was also, er, adjourned for a later date, it might argue that any refund should come in credits as well. Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. Get travel insurance. So why am I writing about a case that resolved almost five months ago? Were mediating these problems on a case-by-case basis. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. With vaccinations now underway, theres much to be optimistic about however, the travel industry is still feeling ripple effects from Covid-19. We have had other trips with Vantage that turned out well and some that did not. She shows 7 On Your Side photos taken by another traveler, Breene Yuen. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. You raise an important point. Using Avanti Travel Insurance - any good? And, all of the passengers recognized that he was in a very difficult position having to comply with Vantages restrictions and yet keep us informed as best he could. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Would I sail on that waterway again ? They read scripts, are timed by their supervisors, and really dont care if youre having a good vacation. Help! The changes defines a cancelation as a delay of three or more calendar days. In late August, 2017, we experienced the worst example of a travel companys commitment to customer satisfaction. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. But stay off the phone. What if you miss your deadline? You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). Other passengers couldnt cruise for health reasons. There would be no more Christmas Markets. How does he get a Vantage refund? Beware of potential problems booking and paying for a vacation with Vantage Deluxe World Travel. Dont let this be you. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. We cannot close out the estate until we get this settled. Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. O.A.T. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Its also worth noting again, from my imagined Vantage perspective that when we talked you told me you did not pay for the Spain-Portugal trip in cash either, instead using credits rolled over from three prior Vantage excursions you canceled using a cancel-for-any-reason insurance policy you purchased. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. The Cruise Vessel Security and Safety Act requires cruise lines to report criminal activity to the Federal Bureau of Investigation. So you will know the causes of financial stress when you see it. Vantage Deluxe World travel = No Customer Service. ?was that problem worse than ours? The high seas can be dangerous, and not just in the movies. Another problem with another group?? But there are risks now, and perhaps more risks than ever. The boat was new and lovely. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. Empowering Lives with Nutritious and Delicious NDIS Meals! There are new cruise lines, new ships, and new routes this year. 48% complained and were miserable for seven full days. As a reminder, you can always view your journey information and make payments via My Portfolio. But why cant I get a refund? Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. www.elliott.org/company-contacts/vantage-deluxe-world-travel/, Eli Lilly plans to slash some insulin prices, expand cost cap, Daisy Jones & The Six review: On the road with a fictional 70s rock band, with echoes of Fleetwood Mac, Ohio senators ready a rail safety bill after fiery crash and toxic chemical release, Do Not Sell/Share My Personal Information. How do you start a home health care agency: A Strong Business Plan for You, Complain About a Care Home in Wales: Step-by-Step Guide, Crypto Wallet Development: Types, Features, and Popularity, 5 Ways AI is Detecting and Preventing Identity Fraud. In our 36 years as a deluxe travel company, weve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. Clever move. Heres what happened: Many cruise lines offered either a refund or a 125 percent cruise credit when COVID-19 hit. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Many of their phone agents are located in overseas call centers. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. But it had no way of knowing what would happen Can a vacation rental host cancel my stay and keep my money? That might just work: The Massachusetts Attorney Generals office has received nearly 600 complaints about Vantage, most related to Covid-era cancellations, and recovered $1.1 million for consumers. And in many ports of call, the medical facilities are not up to Western standards, and the patient must pay in cash. Special access to agent-only discounts. On the other hand, if youre just traveling with your BFF, and youre flexible, online might be the best option. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 Bloomberg Surveillance, covering the latest news in finance, economics and investments. Follow New York Times Travel on Instagram, Twitter and Facebook. Ship to Shore: The Vantage Safe Travels Initiative. Tip: Avoid a cabin near an elevator or nightclub. 1. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. Would you like a FREE color catalog? "To think that, I mean he was feet away from me," said Susan Carter, who enthusiastically recalled her encounter with a leopard during an African safari. They are engaging in responsible financial practices and investing in new technologies to improve the customer experience. Bad service. Is my warranty dead, too? Vantage Travel Service serves customers worldwide. Better late than never. If you prefer a smaller ship and dont like waves, a river cruise might be right for you. A delayed flight leads to a delayed connection. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. (Amolson7/Shutterstock/Photo Illustration). WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. ), Back to O. In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. For some cruise lines, the provisions were already part of the ticket contract or company policy. But it was the industrys way of saying it could do better. A few practical tips from a consumer advocate. It was on board La Perla where the problems occurred. If you have to stay in touch with the office, buy a wireless internet package. California, with some of the strongest consumer protections in the country, requires cash refunds for undelivered services within 30 days from whichever date is earliest: the scheduled departure date, the date the refund is requested or the date the service was canceled by the travel company. Its an online travel agency. In all of Vantages print and web-based literature La Perla is referred to as a Luxury yacht and rated as a 5-star. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. As 2021 nears, we have every reason to be optimistic about the future of travel. Online agencies are a volume business, so if you like to feel special and appreciated, you might want to book elsewhere. Henry R. Lewis Other tour operators changed their terms and conditions halfway through the pandemic so they would only have to offer a credit. So, what is Vantage thinking? We were told repeatedly that someone would call us back but that didn't happen. The right to have this Cruise Line Passenger Bill of Rights published on each lines website. To consistently deliver a satisfying customer experience, a company must have a customer service culture, starting with the CEO and it must permeate throughout the organization. My aunt *************** is the other **-executor. (Thats just asking for trouble.) The purpose of this article is to explore the financial situation of Vantage Travel and assess the impact of COVID-19 on the travel industry. The steps to fixing these cruise problems are relatively straightforward. That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. The ticket contract or company policy the trip with the promise that this time it go. And we had a town full of people and open shops and cafes aunt * * * *! That undercuts an agency a bathtub, please dont book a cruise is a way... 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