However, we aren't fans of leather seating, so ours is fabric. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. But we now have to live with this. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. I asked why only 10% off. I would never shop here again, nor would I recommend them. I waited a week or so for someone to contact me, but no such luck. She said our original quote already had 20%. Thanks everyone. Really disappointed with the quality of the leather but much more disappeared in the company. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. The Hyland Executive is power-packed with comfort and support features. Great experience. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. Thus, you can purchase at any lazy boy furniture near me. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. A partial sitting position makes this possible. I have not heard of Bradington Young before, but that doesn't mean much. What is expected from you? The furniture is like no other. This site's sole purpose is to help you make the decision faster and with more peace of mind. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. We got our own handyman. There were several quality pieces in the store. We've had several Lazyboys and the quality has been good. Shame on you lazy but heads. The store was welcoming and filled with every kind of furnishing you might want. Not sure what the issues are supposed to be with them? We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! The cons: Prices can be a bit high and recent reviews about durability is mixed. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Locking Three-Position Footrest. Purchased recliner for $1540. If the return policy is up to par i may . Noticed Arm Crooked. Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. The biggest bang for you buck in the cheaper area would be Ashley, or lane. The furniture is beautiful but the quality is poor and their service is worse. Some models now have built-in drink holders. Answered every queation we had and made our shopping experience great. I paid over $2000 for a recliner in 2018. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. Klaussner furniture doesn't hold up well or looks cheap. Second purchase was a sofa that the padding wore down to the frame in only three years! No call. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. Well 6-8 weeks was changed to 12 weeks. I said i never expected that a 4500 set would break in 8 mo and 13 months. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . All good in my book. This allows you to get a great deal on furniture year-round. store to find out how much longer . Image source La-Z-Boy. I also tested out on of the pillow covers. As far as I am concerned Laz-Boy leather furniture is not with the money. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! We received a partial delivery. I would never refer anyone there. Thank goodness for competition. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. Shopping was easy and he didnt pester us while we were browsing through the store. Look like he'll. Just have heard that they are not as good as they use to be? I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. We Owned Our 'New' Chair Over 2 Months Before Fixed. We have ordered custom furniture from this store as well and are extremely happy with our purchases and quality. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. They said Lazy Boy will say it is normal wear and tear. I can have my feet on the floor and still have the back reclined a bit. By awarding ONE STAR my review may make shoppers take notice. I stepped in and knew exactly what I was ordering, fabric color too. My saga began in the summer. Thank you! Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Our friends who ordered same time from Tyners have been sitting on their furniture for months. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required They still look brand new, and we raised three children on these products. I highly recommend this store. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. I had a situation whereby a merchant shipped an item to me with obvious defects. Nest place to buy in Modesto! Do you remember the name of the style? Ive had to pay $160 twice for service calls and then pay to ship parts. Not a good produce. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. La-Z-Boy just happened to have a set that I liked. Went to find two chairs. This is not your grandfathers La-Z-Boy design. 7 months and counting, and still no sofa. Nor do they have any desire to make an attempt at customer service. Upon contacting their promoted service group several times, we received no response for service. Very informative..and about Lane furniture too! Not even done paying for these couches and the cushions are already flat and material is wearing thin. He never made us feel rushed and had so many helpful ideas. The handle on the foot rest broke. She was helpful but not pushy. Obviously very knowledgeable. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. I bought the Lazy boy chair thinking that it would last for some time since I thought they were well made. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. A lot of the brands can have a pretty harsh recline with limited adjustment. I said isnt there anything you could do it is only a month over warranty. We have bought from them in the past and absolutely love their service and chairs. 3 little tables? For example, high pressure, lame sales lines, disinterested sales people, etc. The response was essentially they do not pick up old furniture and that I should have (perhaps) gone to the SF location. By the early 2000s they made one of the worst recliners. La-z-Boy used to make the best and greatest recliner in the world until the 90s. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. Other furniture stores in Bakersfield have great quality for one half to one third of the price. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. She gave me the time I needed to make the choice that I wanted. My experience with La-Z-Boy seems minor by comparison. I see from the other two reviews on this site that we are not alone. Linda will sell you on quality and give you zero customer service. Store Gave Me A Number To Call For Service. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. 3 more weeks to wait? Norwalk Furniture has recliners. We are two elderly people and the chair is never mistreated. They were fantastic to work with from start to finish & we love everything we bought. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. Sure enough they did. I later returned with my wife who decided to price out a couch as well. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". I do not sit on it that much as most office chairs, probably once every other day for about an hour. She gave us all the time we needed to find just the right chair. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". Shop elsewhere, don't buy here! There is a reason why this company has been in business as long as they have just amazing customer service and as I have the quality of the product is untouchable very happy with Ruben very knowledgeable looking forward to doing business in the future. Needless to say, I was very happy with my experience at this store. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. VERY happy. The store manager Kenneth Medford would not answer or return our calls for weeks, after 100% follow-up being done on our side of things he says there's nothing he can do, "call corporate." Couple mos ago the arm broke off with normal use. The leather has peeled away from the fabric backing in all wear places. My 3000 $ chair stopped working 1 month after I received it. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. Does a company not stand behind their quality work anymore? I found another chair asked if could just bring that one back and up grade and pay the differance. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. I ordered some inserts and will post pics once I get them set up. I will remember him the next time I am in the market for furniture. We are very happy with the customer service and will be back. We loved the location. Your the best. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. They are so stiff that it takes all my strength to try and make it recline. As of today, I still have no sofa. He answered every question we had. Practical due to the many available retailers. Just an FYI we still own a couch that looks new that we purchased over well over 14 years ago. When I took it home and unrolled it I saw that it was dirty and discolored. We ended up getting a completely different couch and recliner. While I continued to ask him to hear me out he was simply not interested in wasting his time. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). I have never had a problem and hope it lasts for the rest of my life!! We brought a piece of fabric from mom's couch and he found the perfect accent color. 30% off is a scam to get you in the store. Calling Comfort Care, their support system, is a joke. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Thank you Matt. We got three great recliners at a good price and are very happy. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. My wife and I went in and ordered what we wanted. End of story. Three times I have been on hold - disaster. Great quality, great service and a wonderful shopping experience. I sent pictures of both sets of furniture with mywritten issues. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. He was extremely knowledgeable and kind. You can get the same mattress on Amazon for $200. When I received the product, they were not comfortable at all. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. I have had many La-Z-Boy recliners over the past 30 years. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Why? She instructed me about all the makes and models and sold me a chair. Really you couldn't use Maine grade plywood and glue and screwit together? I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! Meanwhile, I had no chair. I doubt that I will ever purchase anything further from LazyBoy. 3 CSS Properties You Should Know. Will NEVER recommend Lazy boy to anyone In the future. Go get a Flexsteel instead! Will not go back and will not buy another. Very poor service. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. His problems are in the shoulders. They have a lifetime warranty. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Service was delayed two months until December 10, 2020. Have a Christmas celebration with no furniture Its horrible. I was told that they dont cover regular wear on the leather. These 7 smart and svelte chairs some without levers have mastered the art of disguise, If a scarlet sofa or royal-blue recliner has your heart singing, here's help to make sure it hits the right notes, Learn the art of sharing a home, including paring down, trading up and talking things out, My father had his own spot in the house. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. After much research, it would seem that not only La-Z-Boy, but also other formerly reliable brands are unfortunately no longer producing quality furniture. Old school enthusiasts will enjoy this recliner. 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